I am using developer instance for service now with Calgary release. I want to add search for incidents attachments. I added the attribute attachment_index=true to the system dictionary for the incidents table, but still i am not able to search the c...
I'm having trouble finding our terminals when doing a discovery on an IP range.Is it able to find these types of devices and list all their information as it does for PC's?
Hello,Is there a way to get the name, or sys_id of the document that is attached to a particular record?So far I only found articles asking if there is an attachment, or about how we can attach a document, but nothing about actually getting the name ...
Hi allwe have a need to generate a report on modifications happened to a certain field (of a CI class) during a certain time period. This information can be seen on individual CI record, but what we need is to generate a report on the whole CI class....
Hello all.My company has a need to set up logic to auto assign the assignment group based on the email the request was sent to.For isntance, if the email is sent to security@conns.com we want the assignment group changed to Security. If sent to our I...
Hello All,I have been working with ServiceNow for about four weeks. A lot of the CIs (94%) don't look like they have much value. When I click on the below CIs the vast majority just look like stubs with empty information. Is there a guide that ...
Looking to build a report (if there isn't already one available) that will show quantity of tickets assigned to me (incidents and tasks) per month so that I can see a historical trend. Any assistance provided will be greatly appreciated.
I know I am able to set up reports and add them to my homepage to view them. They update automatically and I can share them with other users. Can you please explain the purpose of using a gauge in reporting and why one would use a gauge instead of a ...
I have to add a timer like on Incident but to the New Call table. Is there a way to do that? I do not see it as a valid field type.
Hi,we have several file to be attached to incidents, changes and or change requests, that have a file name > 100...When i attach those files to an incident or change or change-request, the file_name is cut at the 100-position.Changing the Field-Lengt...
We recently had a couple of situations in which we were unable to login to ServiceNow due to our LDAP server being un-accessible.My question is, is it possible for ServiceNow to Cache credentials for a period of time, and allow them access without pi...
Hello Community,I have followed the instructions 100% on the wiki and am still having issues connecting via iSQL. Based off the below log from ISQL is anyone able to advise why this isn't working or what I am doing wrong?Following on from this, when ...
I enabled the High Security Settings on our Development Instance this morning. I then went through and made a grid of all the applications/modules/related lists that various user-types couldn't access. For my next step I was going to figure out how t...
Hi All, We are soon to release Discovery into production, but have one issue that I require assistance with. Last night i ran a full discovery across our estate using a WMI only behavior, because as at present we are just trying to pick up certain ...
How, I can't figure out how to setup an SLA report for an Assignment Group.Thanks
