Resolved! Tomcat Server discovery
Hi all,Quick question.. I have Tomcat installed on Linux server. I'm not sure how discovery classification works for a tomcat server?
Forum Posts
Display current Servicenow version
I want to display info about current patch version in the service catalog (content item). How can I do this?
How to restrict discovery from updating certain CI attributes?
Out of the box discovery will update certain CI attributes, however what if I don't want discovery to update certain CI fields because I would prefer to update them manually all the time.One thing that strikes my mind would be to disable from the pro...
Resolved! Optaining user language in a catalog script with g_user?
Hi, I need to display a msg if user language is "English". I am working with Var loginLanguage = g_user.getClientData("loginlanguage"); but the language value is undefined? my current language is English. Any help is appreciated.
Resolved! Network Segmentation
Hello Everybody,I have a challenge that I was wondering if other folks had encountered and had some advice for me.Our Audit team has mandated that we separate sub-production from production environments; a network segmentation policy. At some point...
Unable to discover SAN devices.
Hi, I am currently working on Discovery. As part of discovery, I am able to discover few storage devices but not SAN storage devices.From ECC queue, I can see device name and Model but it is not creating the CI record. I am getting warning as "Name o...
Resolved! OOB "Add User to Group" AD activity - error msg "Exception from HRESULT: 0x80005000"
The out-of-box "Add User to Group" AD activity, results in failure and it's giving an error msg of "Exception from HRESULT: 0x80005000". I've done some research on that error code, and similar ones for this activity and many think it's some kind of c...
Field by Field Mapping - Sys_documentation.list
Hello - Need a little help. I am using the personal instance on Dev and I was able to pull the sys_documentation.list to filter to CMDB table. For some reason, this table is no longer found. Any suggestions?
Resolved! onchange catalog client script not firing
I have an application catalog item which has an onchange catalog client script.The problem is that the onchange catalog client script won't execute, even when I change the value in the variable on the form.I've boiled it down to a simple alert for te...
VMWare credential Test Failure
I have 2 VMWare credentials, one was used with an old discovery solution, the other is to be used with ServiceNow Discovery. Lets call them oldvmwarecred and newvmwarecred; the server we are attempting to test the cred against vserver.I have set mids...
Advanced Discovery Troubleshooting - WMI
My friend in the BRK showed me this handy little way to help prove a WMI connection outside the midserver but using the same components asking the question. This can come in handy when you can't figure out why you are having problems connecting to a ...
Prevent Discovery from creating CI's with no serial number
Hi all, We have run into an issue where we create duplicate CI's, I was wondering if anyone has come up with a solution that if the Serial number is empty, do not create the CI?
Event and Alerts: how to select an active CI
Dear all,I'd like to find a way to relate events and alerts to ONLY active CIs (active I mean CIs with "installed" status).In my servers' list, I can have more than one machine with the same name, one in "installed" status and other(s) with inactive ...
Discover HP Printer Model IDs
I am struggling to Discover network connected HP Printer Model IDs. I believe this is because I am discovering the Jet Direct Card and not the individual printer models. The model information is in the SNMP payload and I am familiar with creating...
Exporting records without attachment data (not included)
Hi:Does anyone ever tried extracting xml data from ServiceNow without attachments? we need to extract large amounts of data from some of the main tables (incident, problem, etc.) on a regular basis, however we do not need attachments to be exported w...
