Hello,I would like to know the generic challenges we face after ServiceNow instance upgrades from one version to another??What are our roles after upgrade till stability ???How we raise the upgrade request??Steps to follow once it is upgraded for mon...
This article http://wiki.servicenow.com/index.php?title=Variable_Types#Using_Variable_AttributesAlludes to "The following descriptions list the attributes supported for each variable type." ..but never actually displays such a list. Where can I fi...
Hello Experts, I have requirement to turn off the discovery for some of the unwanted classes. Example: DNS Names(cmdb_ci_dns_name).Please let me know the best approach to disable complete discovery for particular class so that it doesn't pull any dat...
Hello everybody,This week i started with the discovery of my companies vcenter in order to see what is being discovered and what will be the relationships etc.These are the facts and steps i took:Instance is running Geneva Patch 7 vcenter is running ...
Hello,In Change Form we are having a fields like Planned Start date and Actual start date.Planned End date and actual end date.Can any one please explain what is the difference between those.Why we will be using Conflict status filed.If any conflicts...
Hi,A while ago the row counts (where the user can select to show 10 / 20 / 50 / 100 rows etc) on each table was locked down to 20 rows. I am unable to find out where I can increase this back to 100 (ideally only for myself). I have tried the rowcount...
Does anyone know the hierarchy, say ACL says read/write, then i have a script to say readonly. What will apply? Same with others, UI Policy and Client Script, what will be applied.
Hi,I am trying to create manual business service in Helsinki but unable to show it in proper format.it should appear as belowTest(business service)App1 App2 APP3( Bservice connected to Applications)DB1 (Application is connected to Database)Node(Dat...
I had a request to change the Flag Article button to ReportArticle within knowledge Base articles, after reading around in the ServiceNowcommunity, I located that this can be done by editing the UI Script —KBViewArticleHowever with my JavaScript skil...
Hi. We are exporting data as a CSV (customer requires it) but we can't use a comma as one of the fields is a comments field which is full of commas. I want to use a carrot ^, since this is not a common character.how do I change or set the delimit...
When discovering a virtual IP address on our network, discovery classifies the device correctly - "Active, Windows Cluster VIP" but no CI is created. How can I get these VIPs into ServiceNow. The use case is a user who wants to dump a database an...
Hi, I have a report in ServiceNow and would like to show the same on sharepoint site?page viewer webpart (iframe) is not working with the the servicenow url.may i know any other way of integrating this (with out third party tools)?Tried with the java...
When I run an initial Discovery on Canon MFD's, I always get back an Unknown model when it's created. Looking at the OID's, every Canon model is the has the same sysObjectID OID, so I can't create an SNMP classifier to create the correct model. How c...
What is controlling an asset in the "consumed" state forcing the entire form to be read only? I have checked all ACLs, Business Rules, Client Scripts, UI Policies and Data Policies and nothing is showing signs of what would be controlling this. S...
Hello guys,I'm trying to configure a high availability schema in our SN instance for orchestration. So I started looking into capabilities. The thing is that for themselves they don't seem to do anything. Then I read that capabilities work inside IP ...
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