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Forum Posts

Turn Off discovery for some selected Classes

Hello Experts, I have requirement to turn off the discovery for some of the unwanted classes. Example: DNS Names(cmdb_ci_dns_name).Please let me know the best approach to disable complete discovery for particular class so that it doesn't pull any dat...

uzzawal by Tera Contributor
  • 3111 Views
  • 4 replies
  • 8 helpfuls

Resolved! vmware/vcenter probe warnings/errors how to resolve ?

Hello everybody,This week i started with the discovery of my companies vcenter in order to see what is being discovered and what will be the relationships etc.These are the facts and steps i took:Instance is running Geneva Patch 7 vcenter is running ...

brukasmj by Tera Contributor
  • 2502 Views
  • 4 replies
  • 1 helpfuls

Resolved! What is the difference between planned start date and Actual start date, Planned end date and Actual end date in Change record form?

Hello,In Change Form we are having a fields like Planned Start date and Actual start date.Planned End date and actual end date.Can any one please explain what is the difference between those.Why we will be using Conflict status filed.If any conflicts...

ycs1 by Kilo Contributor
  • 12666 Views
  • 4 replies
  • 5 helpfuls

Increase Row Count

Hi,A while ago the row counts (where the user can select to show 10 / 20 / 50 / 100 rows etc) on each table was locked down to 20 rows. I am unable to find out where I can increase this back to 100 (ideally only for myself). I have tried the rowcount...

Resolved! How to create manual business service?

Hi,I am trying to create manual business service in Helsinki but unable to show it in proper format.it should appear as belowTest(business service)App1   App2 APP3( Bservice connected to Applications)DB1 (Application is connected to Database)Node(Dat...

nicknick by Tera Expert
  • 4187 Views
  • 4 replies
  • 4 helpfuls

Resolved! I had a request to change the Flag Article button to Report Article within knowledge Base articles, after reading around in the ServiceNow community, I located that this can be done by editing the UI Script — KBViewArticle, However with my JavaScri

I had a request to change the Flag Article button to ReportArticle within knowledge Base articles, after reading around in the ServiceNowcommunity, I located that this can be done by editing the UI Script —KBViewArticleHowever with my JavaScript skil...

clivebushell by Giga Contributor
  • 3748 Views
  • 29 replies
  • 3 helpfuls

How to show the ServiceNow dashboard in sharepoint

Hi, I have a report in ServiceNow and would like to show the same on sharepoint site?page viewer webpart (iframe) is not working with the the servicenow url.may i know any other way of integrating this (with out third party tools)?Tried with the java...

venkichic by Kilo Explorer
  • 8882 Views
  • 1 replies
  • 2 helpfuls

Canon Model OIDs

When I run an initial Discovery on Canon MFD's, I always get back an Unknown model when it's created. Looking at the OID's, every Canon model is the has the same sysObjectID OID, so I can't create an SNMP classifier to create the correct model. How c...

alan_death by Kilo Expert
  • 3981 Views
  • 1 replies
  • 1 helpfuls

Resolved! Assets in the consumed state

What is controlling an asset in the "consumed" state forcing the entire form to be read only?   I have checked all ACLs, Business Rules, Client Scripts, UI Policies and Data Policies and nothing is showing signs of what would be controlling this.   S...

jmagid by Kilo Contributor
  • 2542 Views
  • 8 replies
  • 3 helpfuls

Cluster configuration not working

Hello guys,I'm trying to configure a high availability schema in our SN instance for orchestration. So I started looking into capabilities. The thing is that for themselves they don't seem to do anything. Then I read that capabilities work inside IP ...

guiguille by Giga Expert
  • 1952 Views
  • 14 replies
  • 1 helpfuls

Resolved! FQDN Node value not mapping to Configuration Item

I'm having an issue where I'm passing a server FQDN as the node field value into the em_event table records, and the value is not being mapped to the existing server CI.Here is the message I'm seeing in the Processing Notes field of the em_event reco...

eventNotBoundToCI.PNG CI.PNG
Mike Moody by Kilo Guru
  • 3134 Views
  • 2 replies
  • 0 helpfuls

How could you get the risk assessment to calculate automatically?

How would you get the risk assessment calculate on a change request to populate as soon as you click submit on the assessment so you don't then need to click the UI action to calculate?  I tried piecing both the UI actions together (see below) but it...

geek1 by Kilo Contributor
  • 9686 Views
  • 19 replies
  • 5 helpfuls