ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Use of Locations versus Use of Computer Rooms

Hi allWe use the Locations Table as it is designed OOB to leverage Location Data to the user in Incident Management and so on.We populate the Locations Table from our own Active Directory and the CRM system to have this data manged automatically.In t...

BalzHedinger by Tera Contributor
  • 2097 Views
  • 1 replies
  • 0 helpfuls

Connection failed to WMI service. Error: Permission denied

Hi,I tried to discover a windows device and getting the error message "Connection failed to WMI service. Error: Permission denied".I am getting the data from device when I run the below command in   MID server host's command prompt.                  ...

Order guide request table name

Hi,I have created an order guide and it contains 2 catalog items .When I am submitting the request then the variables present in Order guide is not present in variable section of RITM (Understandable as it capturing variables only of catalog item ) b...

Resolved! Email Field Type

On the user form, there is a field for email with an envelope next to it.   This is a specific field type 'Email' but this does not seem to be a general field type available on other fields.   I would really like to be able to enable this field type ...

madeves by Kilo Contributor
  • 13903 Views
  • 8 replies
  • 16 helpfuls

Blade chassis in the CMDB

In Eureka patch 6.  There is no CMDB class that suits Blade Chassis or is there?I'm going to ask my internal dev to create a new class to manage Blade Chassis.   Has anyone met any challenges with creating new classes?ServiceNow why don't you have Bl...

service mapping export

What are the ways to export CIs and mappings (e.g. CSV, XML, Excel, DB, ...) in Service Mapping?Thanks!

francesco14 by Kilo Explorer
  • 1626 Views
  • 2 replies
  • 3 helpfuls

Handling large payloads - Discovery

Hi,We are facing issues during discovery when the payload attachments that are getting are more than defined size. Seen some properties like below, where payload sizes can be modified but might put instance at risk as per KB0552119 . So wanted to kno...

Rakesh16i by Kilo Expert
  • 1885 Views
  • 1 replies
  • 0 helpfuls

Sys ID is showing instead of name

Hi AllI am working on a orchestration to create user in OKTA using Orchestration. While this is working as intended, that its creating user and its passing all the information we have, the field for Department and Manager (both are a reference field ...

Table.PNG Scratchpad.PNG
reich by Giga Contributor
  • 1787 Views
  • 4 replies
  • 1 helpfuls

Discovery - Windows Credential Permissions to function

    Hey everyone! I had a question on what is the minimal permissions that Discovery needs to gather data on window devices. We are using CyberArk as an external storage and the security team refuse to provide the permissions that ServiceNOW recomme...

rodeliodoria by Giga Contributor
  • 5550 Views
  • 12 replies
  • 1 helpfuls

Resolved! Displaying UI Action based on the value in fields

Hello SN Comm,I have a UI Action which needs to be displayed only when there is a value in 2 fields ie Point 1 & Point 2 (without saving the form). If these fields are empty then the UI action   should not be displayed.I have set the UI Policy like i...

ramwons by Kilo Expert
  • 6100 Views
  • 7 replies
  • 3 helpfuls

Resolved! ServiceNow Integration with SCCM

Hi,I have a client requirement to integrate SCCM with Service and i think i understand the steps of integration but i wanted to understand a few things from the conceptual perspective.We are discovering assets in their environment such has (Hardware:...

sayub by Tera Contributor
  • 3018 Views
  • 3 replies
  • 0 helpfuls