Hello Folks, I am trying to setup some granular rules and tasks to be specific in what details are populated in em_event, em_alert and incident tables. I cannot figure out how to create copies of the rules or templates, then make changes and save wit...
So I'm having some concerns with my role within my company and using SN. Technically by title, I am the SN Admin. However, lately it seems that I'm being pushed more into the Developer side of SN. Does anyone have any strict definition of duties ...
Hi,I'm quite new to the Asset Management and CMDB side of ServiceNow as my business does not use this currently, but I'm interested in floating the idea of doing this.I was wondering if someone on here who has possibly used both Discovery and SCCM In...
We have had a business unit reorg and we need to change the names of 135 groups (i.e. TIS Support to Technology Support). I have to ensure that making this change will not affect any of the SLAs or other metrics. Your help pointing me to documentatio...
I'm creating import to Configuration mgmt, cmdb_ci_server class.i'm trying to log all different actions for the data, updates (few different options) and inserts.insert is easy, no problems there.but, update cannot be achieved as system pretends to b...
I'm new at Servicenow and I'm facing issues understanding the meaning of horizontal discovery log, like if port point entry is open for SCCM and so.
Hello Everyone,While restarting the Mid server , I am receiving below error message, "error 1069 the service did not start due to a logon failure" I have checked the ServiceNow mid server User credentials and the Service account logon credentials. Bo...
Can anyone help me out with this error? Do I need to request these ports to be open on my mid-server?
Hi all, hopefully I'm posting this in the right place.We've been asked by management to create a way of randomly generating a number closed incidents from that month.They would like to check 10% of our closed tickets every month and we're hoping ther...
HICan someone tell me what are the privelages needed for a service account that we use for Discovery1. I have configured the service account as a Domain User2. Does it have to have to be a Local Admin for all Servers? If so how is that specified....
To ensure scans are successful without granting VMWare Admin level permissions since Orchestration is not required in this case, what permissions level in VMWare must be granted for the ServiceNow Discovery vCenter credential?Does read-only permissio...
we want to create discovery schedule setup in DEV system that ONLY uses SNMP. This is possible in service now by setting the capabilities (of the schedule or MID server, I can't recall which). This we would run against the IP space, block by block ...
Hi all, What's the best way to check the current action in a business rule? ie for a business rule that runs on insert or update, how can I test which action is actually happening for the current record? I was think of something equivalent to if (a...
I have different MID Servers connected to Edge Encryption proxies through an F5 load balancer. The MID Servers can successfully connect to ServiceNow using the internal URL for the edge encryption proxies but I keep seeing this error on the logs "jav...
Hi!In one of the integrations we are currently working on, we have the following structure: The target environment can be accessed and queried through rest (we just do 'gets' here) To access the target environment, we need to go throu...
