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Using ServiceNow to manage Microsoft Windows patching

Is there anything in ServiceNow that can do patch management? I've been looking and I've found a lot of integrations and stuff in the store for other things we don't own. The closet thing I've seen is the SCCM integration, but in the ServiceNow docum...

joshua18 by Giga Expert
  • 4866 Views
  • 1 replies
  • 3 helpfuls

UI Page Scope issues

I have a UI page created in an Custom Application.I'm trying to access the UI page via UI Action. But getting an error saying "Page does not exist".If I create a similar page in Global Application, Then its working.How can I make a UI Page created in...

arunamshu1 by Kilo Explorer
  • 2235 Views
  • 9 replies
  • 1 helpfuls

Change starting day of week in "date picker"

Hi,we need to change the starting day of the week to Monday instead of Sunday. I have fould that I can add a property "glide.ui.date_format.first_day_of_week" that will do this for calendar type pages (e.g. History of a record in calendar format). [B...

ctu1 by Giga Expert
  • 3284 Views
  • 5 replies
  • 4 helpfuls

Resolved! Using the output of a previous activity in a script activity

Hi,I need to create an incident in an orchestration workflow that is on the em_alert table.   Since this isn't extended from the task table i cannot use the 'Create Task' activity so i'm using the 'Run Script' activity to create the incident.   I wan...

bernard6 by Mega Expert
  • 11483 Views
  • 7 replies
  • 15 helpfuls

Resolved! MSSQL Databases doscovery

Hi All,We Ran discovery on windows servers which has MSSQL DB's on it.We are able to discover DB instance but not MSSQL DB's, got read access to DB's.Could anyone please let me know how to discover MSSQL DB's and where to check exactly.RegardsVikas

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VPN by Kilo Contributor
  • 2237 Views
  • 12 replies
  • 0 helpfuls

Service offerings,commitments, outages and availaibility

Hi there,We have been looking at the ServicePortfolio management plugin with a view to getting availability reports for service offerings using outage records set up on incidents and have some question. 1. It sesm that availability is calculated usin...

Ruth_Porter by Kilo Explorer
  • 11530 Views
  • 25 replies
  • 6 helpfuls

Resolved! Event management not visible in dev servicenow instance

ServiceNow Experts,We are performing a POC prior to a production deployment involving Discovery,Service Mapping & Event management. I have tried enabling the event management plugin in my dev servicenow instance, but cannot see the event management m...

bala_lti by Kilo Contributor
  • 1584 Views
  • 5 replies
  • 1 helpfuls

Resolved! Where to add new CI types in CMDB?

Hi all, we are about to move our CMDB to ServiceNow. At the moment we handle (enter and modify) all data manually but we are planning for starting with Discovery in the future.I want to use as much Out Of the Box classification/categories as possible...

Discovery - Issues exploring Solaris LDOM devices

Hi All,We are performing discovery and things are smooth.However, the only issue that we are facing is that we have all our Solaris servers as LDOM, and they don't really get discovered correctly.The issue we are getting is that when we try to explor...

How to handle application URL

Has anyone come up with a good way to handle application URL's or alias's that sit on a load balancer?  What we are looking to do, outside of Service Mapping, is find a way to show what servers are sitting behind the load balancer that the applicati...

steve_sutton by Mega Contributor
  • 1410 Views
  • 3 replies
  • 0 helpfuls

Discover Mongo Database

Does anyone know if ServiceNow can discover Mongo DBs? I looked in wiki but came up empty on the topic. Thanks

dyma06 by Kilo Contributor
  • 904 Views
  • 2 replies
  • 0 helpfuls

Adding multiple rows for a field

Hi,Is it possible to add multiple rows for a field in a ServiceNow form?The requirement is there should be a (+) sign next to a form field , clicking on which should dynamically generate a new row in the form for inputs.How the data thus entered will...

Multiple discovery schedules active at a time

I see multiple discovery schedules active (running in parallel) in my instance. I would like to know if there will be any issue in this case and is anything going wrong with my discovery. Any suggestions or help is highly appreciated.Thanks Chowdhary

chowdhary by Giga Contributor
  • 1719 Views
  • 8 replies
  • 4 helpfuls

CPU Count / Core Count Discovery Issue

Discovery of a Windows 2003 Enterprise server returned incorrect CPU Count (4) and did not return the CPU Core Count, even though I got the results shown below when I ran a Custom probe on the same server with the command : Get-CimInstance -ClassName...

Screen Shot 2017-09-27 at 2.10.17 PM.png
ameertalha by Kilo Explorer
  • 1839 Views
  • 4 replies
  • 1 helpfuls