We sometimes repurpose servers within our environment, and would like to keep any CI's in our CMDB that go to a "retired" state. The issue we're having is that when discovery runs, it will overwrite a "retired" server's information and populate it wi...
We currently manually maintain iPad asset information in our cmdb in cmdb_ci_computer. We need to formalize the management of these non-discoverable assets which will no doubt involve creating a new class.Is anybody doing this already? I'm looking fo...
I'm parsing command output from an sql query into a variable (not a table or list, 1 position, no delimiters - so it captures all of the returned text as a single variable). When I try to write that to an attribute, it returns only the first entry, n...
What is the best practice for service accounts used by MID servers? I have one account per mid server right now and it gets hairy to manage whenever we want to add or subtract or modify a MID server with the user accounts.Is this the best practice,...
How many attributes need to be collected in order to create a CI via a horizontal pattern.I am trying a designing a basic pattern using SNMP and receiving the following when testing:Pattern does not lead to the creation of any CI, please check the ...
HI All, I want to display image for OIP users like we have for VIP users in SNOW. I checked the script "Highlight VIP Caller" and the url of the image given is "images\icon\vip.gif".(pls tell me from where i will find vip.gif) I have uploaded the ...
I'm trying to parse my xml file using advance XPath query option in discovery pattern step. here is the excerpt of my XML file (<file path>/filename.xml)<Config xmlns="http://www.myurl.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> ...
I am looking to automate new discovery schedule creation (new to service-now discovery). If i have over 100 new schedules (groups by region, division etc) that needs to be created, what would be the best approach to create discovery schedules?thanksA...
Linux Engineering Team want to enable MACs and ciphers for all SSH connections to all Linux servers. We tried discovering one of the test servers with MACs and ciphers enabled. The discovery failed on SSH authentication. Please suggest on how we over...
I have over 40 different CI classes that are in flat file format that need ongoing import to the CMDB and want to avoid having one import/transform per CI Class.
What is the expected performance impact to our Production instance if we have an external system sending 450,000 REST messages to insert problem task records? A stress test on our Dev instance today suggests that it would take 32 hours to load. ...
Ran a data center scan over the weekend and doing some analysis now on the scan results and finding a certain IP showed no SNMP attempt despite it being defined in the scan. However its neighboring IP did have the SNMP port probe:<result active="true...
Hi guys,I've need to integrate OpenStack with ServiceNow.Can I use Cloud Management module and add OpenStack Account? (Service Account).What allows me to do in OOB?Thanks,
When I click on the Export button after creating my query it returns the message "User Not Authorized". What is causing this and how can I fix it. I would like to be able to export my query results.
(self-hosted) upon restarting the ServiceNow application server, the node is not coming up, even though we have updated in the run levels.any workaround?
