We have been using traditional discovery and relying upon relationships being stored in the cmdb_rel_ci table. At K17 I saw sabell2012's presentation (or it may have been Sara Bowers Reinhart's with Steven doing backup) on Service Mapping. ...
Hi, Can someone please help me how to convert or add specific incident into knowledge base?I am wondering what Knowledge check box is meant for? (Under Closure information tab) Please help me to understand the uses of it. Thanks,Prince
Can anyone advise me on typical CI classes we may not need to disciver, without hurting the Service Mapping? Like File system, Disk, Disk partition?
Hi all,I am integrating solarwinds with serviceNow event management using OOB connector. In the connector instance I have given proper IP address and active mid server but when tested the connector it is showing following errorCould anyone help me wh...
Hi everybody,we've implemented integration with Thycotic Secret Server according to this article: How to implement Thycotic Secret Server as an External Credential StoreHow to implement Thycotic Secret Server as an External Credential Store We have a...
Is there a walkthrough for mapping Active Directory that someone has successfully followed?I'm trying to get AD Forest, OUs, AD objects into cmdb.I've been to the following and been unsuccessful:https://community.servicenow.com/thread/165690https://d...
Is there a walkthrough for mapping Active Directory that someone has successfully followed?I'm trying to get AD Forest, OUs, AD objects into cmdb.I've been to the following and been unsuccessful:https://community.servicenow.com/thread/165690https://d...
Hi could you tell me the maximum size limit for an attachment in the Incident Management module please?
Hi All,I am struggling with how the MID server creates records for found devices in CMDB table.
Hello Community,I had a few questions on the Discovery process with ServiceNow:How does the Discovery schedule call upon probes?does it run through all probes configured on the instance, ordo you configure specific probes to run?if so where do we go ...
Please see the attached .XML. The name that is being populated in the CMDB is the sysname showing in the sysdesc portion of the xml. I need to parse out the name that is showing in the CIData portion towards the bottom. The short name being use...
Hi All,Can I know the ServiceNow administrator's Day to day activities.Like what kind of tasks or issues that can come on day-to-day basis.What kind of Incidents or critical incidents do they receive?Please provide the pointers with real-time example...
I am bit new to Service Now Discovery.Wanted to know what are the pre-requisites for storage discovery ...i.e credentials, ports etc ?Would be really helpful if someone can share the experience on how to get this done.
I have a powershell activity and the activity is having two outputs (result and errorMessage), i need to send a notification after the execution of the powershell activity with the result and errorMessage inside the body in the email notification . C...
Hello All,I have relatively very little experience with Discovery. I have been given a task to create a Custom Probe and Sensor, to populate the "Location" field on the cmdb_ci_ip_router. The network Team provided me with an OID, as well as a network...
