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Handling large payloads - Discovery

Hi,We are facing issues during discovery when the payload attachments that are getting are more than defined size. Seen some properties like below, where payload sizes can be modified but might put instance at risk as per KB0552119 . So wanted to kno...

Rakesh16i by Kilo Expert
  • 2332 Views
  • 1 replies
  • 0 helpfuls

Sys ID is showing instead of name

Hi AllI am working on a orchestration to create user in OKTA using Orchestration. While this is working as intended, that its creating user and its passing all the information we have, the field for Department and Manager (both are a reference field ...

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reich by Giga Contributor
  • 2451 Views
  • 4 replies
  • 1 helpfuls

Discovery - Windows Credential Permissions to function

    Hey everyone! I had a question on what is the minimal permissions that Discovery needs to gather data on window devices. We are using CyberArk as an external storage and the security team refuse to provide the permissions that ServiceNOW recomme...

rodeliodoria by Giga Contributor
  • 6412 Views
  • 12 replies
  • 1 helpfuls

Resolved! Displaying UI Action based on the value in fields

Hello SN Comm,I have a UI Action which needs to be displayed only when there is a value in 2 fields ie Point 1 & Point 2 (without saving the form). If these fields are empty then the UI action   should not be displayed.I have set the UI Policy like i...

ramwons by Kilo Expert
  • 7967 Views
  • 7 replies
  • 3 helpfuls

Resolved! ServiceNow Integration with SCCM

Hi,I have a client requirement to integrate SCCM with Service and i think i understand the steps of integration but i wanted to understand a few things from the conceptual perspective.We are discovering assets in their environment such has (Hardware:...

sayub by Tera Contributor
  • 3702 Views
  • 3 replies
  • 0 helpfuls

How to remove MID server entry from Snow instance

Hi Everyone,I would like to remove a MID server entry from my Snow instance. I have already stopped/uninstall the service on MID server but it is still showing under Snow Discovery with DOWN status.Please suggest how should I process with this.Thanks...

rajpootrajs by Kilo Explorer
  • 6322 Views
  • 5 replies
  • 2 helpfuls

Insert URL link in an Incident

Is there a way to insert a hotlink in an incident?   We want the ability to insert a URL link either in the short description or additional comments section and have the link open in a new tab.   Any feedback much appreciated!

rless by Kilo Contributor
  • 27570 Views
  • 19 replies
  • 13 helpfuls

Recalculate Workflow Timer When Value Changes

I'm using a wf Timer activity to pause until the 'Disable Date" on a Request Item is reached. The next step in the wf runs a "Disable AD User Account" Orchestration activity.  Issue: I need the wf Timer to reset if the Disable Date data/time is chan...

DisableLAN.jpg DisableDate.jpg
sdtimb by Giga Expert
  • 7549 Views
  • 9 replies
  • 3 helpfuls

Instance URL via JavaScript

I usually only use this code to create links within comments or e-mail notifications:   var html = '<a href="/nav_to.do?uri=' + current.getTableName() + '.do?sys_id=' + current.sys_id + '" target="blank">' + current.number + '</a>';  Are there any s...

kungfuu72 by Giga Expert
  • 25822 Views
  • 7 replies
  • 10 helpfuls

Resolved! Communication Encryption between MID server and target devices

I was wondering what kind of secure communication is happening between MID server and target servers while they are communicating during discovery. Can this be pulled down via wireshark? Or is it encrypted with some algorithm of some sort.- AL

Ankush13 by Kilo Guru
  • 4419 Views
  • 8 replies
  • 1 helpfuls

Resolved! Discovering Individual IPs in a IP range list (not Range Sets)

i have a list of IPs to discover. It is not a IP Range set, they have provided a list of about 500 targets to discover initally in an excel column (just IPs not mask information):IP Addressxx.xx.x.xx xx.xx.x.xx xx.xx.x.xx xx.xx.x.xx xx.xx.x.xx Based ...

sayub by Tera Contributor
  • 3979 Views
  • 4 replies
  • 4 helpfuls

MIDServer often goes down

Hello guys,I'm experiencing some anomalies on the servicenow instance.My unique MIDServer often goes down. Which could be various causes?The computer that hosting the midserver is always on...Thanks.Regards,

GaetanoD by ServiceNow Employee
  • 4747 Views
  • 8 replies
  • 5 helpfuls