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i wrote a business rule script and i want an alert to be displayed once the condition is true. this is my scriptif((!current.start_date.nil())&&(!current.end_date.nil())){ var startdate = current.start_date.getGlideObject().getNumericValue(); var...
I have an if statement where if (report == "string" || report == "string with forward slash in the middle of it). If the first item is selected with just a string it evaluates correctly but the one with the forward slash in the string fails. How ...
We are trying to have a SLA where if the service desk incident is updated by some one other then the service desk it will start a two hour timer. The SLA would stop when the Service Desk updates the ticket or it is closed/transferred.\ The problem...
Hello all, I think I'm missing something very fundamental, and I'm hoping someone can point me in the right direction. I'm trying to make a form that has an embedded list on it. The basic premise is someone is requesting x features be added to y user...
Whenever I think that there's a better way, usually there is... I'm thinking that the issue of buildings and floors -must- have been dealt with before. I can't figure out "Advanced Reference Qualifiers". I think that simply using locations & parents ...
Hi All,We are running discovery for the first time for our customer. We are facing issues mapping CI and Asset fields. A draft windows server to asset mapping we created is as per the attached sheet. Please provide inputs for the other fieldsThanks,S...
I guess this can be used almost anywhere, but as my colleague wanted it for reporting, I shall put it here Basically a colleague wants to run a report based on the members of a group, but he does not want to maintain the list - especially on schedule...
The title pretty much tells all:What is the difference between sys_user.role field and sys_user_has_role related table?In the user form there is a field called Roles (sys_user.role) and also a related list for Roles (sys_user_has_role), and the infor...
I am trying to create a data source at run time. This data source have multiple transform maps. So I am creating a temporary data source and triggering a import set using below syntaxvar loader = new GlideImportSetLoader();var importSetGr = loader.ge...
Hi Team,i am new to servicenow, i would like to install servicenow in my test server.can you please let me know from where i can download the servicenow setup? does it require license?thanks and regardsmahantesh.
Anyone have experience starting an SLA from a business rule?What I'm doing is pretty basic: //p1 = sysid of SLA var sla = new GlideRecord('task_sla'); sla.sla = p1; // Priority 1 OLA Response sla.task = getTask.sys_id; sla.insert();The above starts t...
Hi everyone.How do I make a UI action do nothing? By nothing, I mean don't even reload the page?I have a button that shows up but I need it to only be clickable if a particular field is filled in. I don't want to make this a condition of the button b...
Hello folks. Our Shazzam probe has stopped working and I cannot figure out why. Everytime the Shazzam probe runs it reports "No results found from probe", whether I run a quick discovery or test it against a server. This was working previously and I ...
When I am updating an existing Wizard UI Policy, I got an error msg saying "There are multiple UI Policies with the same Order for this field - their run order is not predictable", it is followed by 3 UI policies with same name(and with same sys_id.....
Hi Everyone,I am pretty new to service now and my organistaion is using Aspen release in client-server architecture i.e it is not on cloud.Please share product documentation for the Aspen release.Regards,Avinash