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I would like to collect some additional data when logging Incidents for certain kinds of CI's.I would like to prompt the Service Desk analyst for the additional data and then append or prefix the results to the description field. Can I use variables ...
We would like to create a hyperlink within a Service Catalog Task ticket which opens the related Request Item ticket. The hyperlink would display as the RITM number on the form. We are aware that we can simply click on the hover-over button next to t...
Hi Guys,We are experiencing an issue with the roles.We are seeing users with almost 50000 role entries in their user account.If we add a single role to a user, the view_changer and template editor adds itself exponentially.An example is, a user had 1...
Hi fellow S-NOWmen, Just recently purchased service-now for our company, (After waiting for a long time), now I was tasked to provide a demo of it, and the new features. So here's what I want to do first, I know you can set urgency base on VIP status...
Hi,In the Service Catalog - Request Items a 'Stage' field is available. This stage field is used to represent the Workflow. This Workflow seems always to start with 'Waiting for Approval' , even if no approval was necessary or if an approval is still...
We are working on putting together our Incident Classification and we were wondering how others are doing it. We were thinking about using Service>System>Component/Function>Incident Type. For example: Email Service>OWA>Send/Receive>Issue orDesktop Se...
How to set and get value of duration field ?(In wiki they provide on example to set value ie current.u_time_to_assign.setDisplayValue('3 04:30:14') but it is not working )How to perform calculation on duration field ?How to convert integer to duratio...
I would like to clear a select box of all values without knowing their values.We have two select boxes called service provider and model.For example if i select "Verizon" within the service provider then the available models appears in the model sele...
I'm having a problem defining a view for a list. Basically, this is what happens.Click a module link to open a list of records, this view works. Click New to get a new form. The view is fine here as well. Then click the magnifying glass on a referenc...
Hi there,Can anyone tell me what the incident fact table is used for?Thanks in advance, Ruth
Our shop has a need to create a change template (for loading multiple change tickets with set configuration items). I read the wiki site and found the instructions on "Create Change Request Tasks with a Template"From the Wiki Site @SNCreate the neces...
Hi I need to limit the list of Affects CIs that are available for 'linking' to the Change Request. Currently, all CIs seem to be listed. What I need to do is limit the list of CI's to those of class = Business Services, and then further limit those b...
Hi all,Our customer would like to implement 2 types of non-standard Service Requests. They are generic and have generic fields.A couple of suggestions I have had already is to create a new table that extends Task ... or even create a new table that e...
I have created new CI sub-classes. Some of the new classes have "labels" where the singular and plural name are the same, e.g. Test Equipment or Tower Equipment. Simalar challenges occure when plurals have "irregular" ending like Shelf->Shelves and F...
Hi I'm trying to get a value from a field the sc_cat_item table.For instance automatically selecting Approval Scheme that is dependant on a Catalog variable. How can i reach this from witrhin Catalog Client script?I cannot find any documentation on t...
