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RPC Server Unavailable

Hi,This is draining everything I have!I've been following this resource found here on the community - WMI, PowerShell and Windows FirewallsWe have a MID server on the internal (corporate) network trying to connect to a server in the DMZ.Both the corp...

mrcraig by Kilo Contributor
  • 19567 Views
  • 4 replies
  • 2 helpfuls

Resolved! Product model creation from discovery

Discovery creating new Hardware/software models,few duplicates.     1)how these models are creating (in discovery which probe/sensor)         2)How will the discovery identify the existing product model while creating any asset ?

Filters on Date/Time fields

When filtering in reporting or even on a list anytime you pick a field that is a date or date/time field you can filter on several predetermined choices such as Last 30 days, Last Hour, Last Month, etc. Is there a place in the tool you can add anothe...

gvanroy by Kilo Expert
  • 2198 Views
  • 2 replies
  • 1 helpfuls

AWS Host Based Discovery

1.) What are the credentials required for AWS host based discovery?2.)Do we get AWS tags by running the host based discovery?

anindya_11 by Giga Contributor
  • 1969 Views
  • 4 replies
  • 6 helpfuls

How to Discover Virtual Networking Devices

How are virtual networking devices such as PBXs, switches, and routers handled in Discovery? Are these virtualized devices supported in ServiceNow Discovery? If not, we would like to track this virtual attribute on these devices and are looking for g...

rhickey by Tera Contributor
  • 2281 Views
  • 4 replies
  • 0 helpfuls

Change Workflow - Adding Condition to Approval - User

I was looking at the article from "http://wiki.servicenow.com/index.php?title=Custom_Transitions_for_the_Approval_-_User_Activity" because I wanted a third condition called More Information Required on the Approval - User object in my workflow. I've ...

shane_davis by Tera Expert
  • 3961 Views
  • 10 replies
  • 0 helpfuls

Resolved! Discovery: Filtering Classes

I'm new with Discovery and we are currently we made up and running the Discovery to Development. My problem is we don't want all Classes to be discovered and like to filter out which classes needs only to be discovered. Can you help me how ? Let's sa...

jxa7987 by Tera Expert
  • 2950 Views
  • 10 replies
  • 3 helpfuls

Discovery not running consistently

Hello,When I kicked off discovery and show status is active. But looks like it's hung and not doing anything. I found out that when i restart the mid server in service-now. Then the job is running, serveral hours later the systom is back again and I ...

Tom157 by Kilo Contributor
  • 2955 Views
  • 5 replies
  • 3 helpfuls

Resolved! I want to present a read-only version of Dependency Views

I have a group of users (auditors) that I want to allow to see (read-only)   the maps in the Dependency Views application and a couple of the modules.   I granted them the access to these modules, when they click on the   module, they get an error, r...

ewilks by Giga Expert
  • 1861 Views
  • 3 replies
  • 1 helpfuls

Getting sys_id in client script

Hi Team,I want to create a client script, to run a check on the task table from a form field. I have a field called 'u_requester' in a form (new call form) and it is stored in a table called 'u_new_call'. When the requester is filled in by the user, ...

thiraj by Tera Contributor
  • 5720 Views
  • 9 replies
  • 3 helpfuls

[Updated] Where is the value of item option stored?

My previous question seems not very accurate.I have a Service Catalog "General Request" containing an input field "description". I found the option in item_option_new table using the cat_item ID. Now I would like to retrieve the input value of that f...

qzhjason by Kilo Explorer
  • 899 Views
  • 2 replies
  • 0 helpfuls

Change Focus to Field on Page Load

List,Does anyone know of a way to set focus to a field on load of a page? Currently when we 'create a new' Incident, initial focus is on the Case ID field... We'd like it to set focus to the 'username' field instead.Any ideas would be greatly appreci...

benn32 by Kilo Contributor
  • 4087 Views
  • 7 replies
  • 2 helpfuls