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Discovery on passive devices

Hi,Are passive devices discovered by Servicenow discovery and if so how? (passive devices which are used for failover purposes). Also if two devices(active and passive) have same IP how can we differentiate active and passive devices that are discove...

chowdhary by Giga Contributor
  • 1285 Views
  • 7 replies
  • 1 helpfuls

IN operator in filter

How is it possible to get the IN operator in filter for other tables the way it is present on choices table. Screenshot attached. Also is it possible to query databse using IN operator the way it is possible in normal SQL.Select * from employee where...

User150433 by Tera Guru
  • 2191 Views
  • 2 replies
  • 0 helpfuls

How to check disk space in My Instance

Dear My Friend,My boss has requested the available disk in ServiceNow instance. I don't know how to check disk space in my Instance or in web site ServiceNow Hi-Service.We know Service has assigned space for My Instance 4 TB. My Boss need to know the...

wirachat by Giga Contributor
  • 9948 Views
  • 11 replies
  • 2 helpfuls

Resolved! Challenges of version upgrade

Hello,I would like to know the generic challenges we face after ServiceNow instance upgrades from one version to another??What are our roles after upgrade till stability ???How we raise the upgrade request??Steps to follow once it is upgraded for mon...

sridharan by Giga Contributor
  • 2589 Views
  • 4 replies
  • 1 helpfuls

Resolved! List of attributes for variables

This article http://wiki.servicenow.com/index.php?title=Variable_Types#Using_Variable_AttributesAlludes to "The following descriptions list the attributes supported for each variable type."   ..but never actually displays such a list.  Where can I fi...

Stephen W_ by Giga Guru
  • 16529 Views
  • 10 replies
  • 3 helpfuls

Turn Off discovery for some selected Classes

Hello Experts, I have requirement to turn off the discovery for some of the unwanted classes. Example: DNS Names(cmdb_ci_dns_name).Please let me know the best approach to disable complete discovery for particular class so that it doesn't pull any dat...

uzzawal by Tera Contributor
  • 2948 Views
  • 4 replies
  • 8 helpfuls

Resolved! vmware/vcenter probe warnings/errors how to resolve ?

Hello everybody,This week i started with the discovery of my companies vcenter in order to see what is being discovered and what will be the relationships etc.These are the facts and steps i took:Instance is running Geneva Patch 7 vcenter is running ...

brukasmj by Tera Contributor
  • 2242 Views
  • 4 replies
  • 1 helpfuls

Resolved! What is the difference between planned start date and Actual start date, Planned end date and Actual end date in Change record form?

Hello,In Change Form we are having a fields like Planned Start date and Actual start date.Planned End date and actual end date.Can any one please explain what is the difference between those.Why we will be using Conflict status filed.If any conflicts...

ycs1 by Kilo Contributor
  • 12211 Views
  • 4 replies
  • 5 helpfuls

Increase Row Count

Hi,A while ago the row counts (where the user can select to show 10 / 20 / 50 / 100 rows etc) on each table was locked down to 20 rows. I am unable to find out where I can increase this back to 100 (ideally only for myself). I have tried the rowcount...

Resolved! How to create manual business service?

Hi,I am trying to create manual business service in Helsinki but unable to show it in proper format.it should appear as belowTest(business service)App1   App2 APP3( Bservice connected to Applications)DB1 (Application is connected to Database)Node(Dat...

nicknick by Tera Expert
  • 3925 Views
  • 4 replies
  • 4 helpfuls

Resolved! I had a request to change the Flag Article button to Report Article within knowledge Base articles, after reading around in the ServiceNow community, I located that this can be done by editing the UI Script — KBViewArticle, However with my JavaScri

I had a request to change the Flag Article button to ReportArticle within knowledge Base articles, after reading around in the ServiceNowcommunity, I located that this can be done by editing the UI Script —KBViewArticleHowever with my JavaScript skil...

clivebushell by Giga Contributor
  • 3117 Views
  • 29 replies
  • 3 helpfuls