I am using a few OOB Metrics in reports to identify duration of how long a incident ticket was assigned to a person or group, but if the ticket is closed, the last metric is not updated so that calculation is never completed. The base Metric article ...
Hello,As a Knowledge role user, I will be able to only see one knowledge base in the Knowledge Base field in the knowledge record and that knowledge base will not be Social QA. I have deactivated Social QA in KB, but when I click on create new articl...
Hi everyone,I've got a custom PowerShell script that I'm attempting to use for discovery. The script needs specific credentials, which I have added as 'windows' credentials. However whenever I test the probe it always returns with the following e...
We have requirement to update all CI's using discovery for existing records.I have the configured the MID Server user in TOP domain with visibility to all domains.However in the Identification phase of discovery it does not find the CI from other dom...
Using EurekaI am trying to craft an inbound action script to scrub the body of an inbound email and create an incident with the desired fields populated and routed to the appropriate groups.Below is the inbound email; body starts on line 6:From: Repo...
Hi guys,I would like to count the number of users with at least one role on table [sys_user]. How can I achieve that?I filtered "roles is anything" and get no results at all.I should at least get 10 users with role(s).
Hi,A customer has asked me if ServiceNow Discovery can scale up to 5 million devices?I have never heard of any upper limits for Discovery and I woud expect it to easily scale up to this number but can anyone advise fact?Thanks,Phil
Is there a list that contains a description for the fields in ServiceNow as it relates to Configuration Management?
Hello there,I have a requirement to selectively restart a workflow context associated to an Incident record. This can be done by either restarting the workflow context or even by deleting & creating the workflow again. I can see from wiki and forums ...
when i open events there is a field name "Processing Duration". what it is for and how it populates time?
Hi All,I want to be able to highlight a specific field in list view. I tried Defining field Styles and followed the Wiki Defining Field Styles - ServiceNow Wiki but it does not seem to work. I tried using javascript for the value field but still does...
I have three ServiceNow environments, and I am wondering if the best practice (/what does everyone do?) is to have MID servers specific to each environment or MID servers that serve all environments - development, QA, and production.Right now we have...
Hello,I want to read a text file on Windows computer through Discovery, for this I have created a probe and created a probe parameter in that probe mentioning the location of the file and started testing it. But I am receiving below error message"Pow...
Updated to Helsinki Patch 5 and now am unable to pull update sets from Dev Server. When pressing "Test Connection" am getting "It is not possible to register the instance you are on as a remote instance". Has anyone seen this error or figured thi...
Our company is changing its Change Management process and they want to deadline to be during the week on Tuesday at 12:00pm. Those changes will be approved by the change manager on Wednesday at 2:00pm at the Change Management Meeting. It needs to be ...
