ServiceNow discovery having issues with discovering EMC storage
We have issues ServiceNow discovery for discovering EMC storage devices , Any one has faced similar issue?
Forum Posts
How can I get a list of reports and the last time they were run?
In an effort to perform some report cleanup, I need to know how I can get a list of all of the reports and the last time they were run and by whom. This will aid me in my conversations with users and the eventual cleanup of old, unused reports. We ar...
Resolved! How do I create a regex that only allows extensions and not full phone numbers?
I am attempting to create two Client Scripts that uses regex to validate the information being entered. We want to use this for the following two fields:Phone Number (###-###-####)Phone Number Extension x#### or X####)Can someone please assist me in ...
Cancelling Change Workflow
Hi everyone, am working on business rule to cancel change request workflow when a change is made to the Change Type (Out of Process follows one workflow; Standard follows another).I found an article 'Cancelling Change Workflow' that was posted in May...
Increase Max Range Size
Has anyone tested using values larger than 100,000 (the default with Geneva) for glide.discovery.max_range_size (the maximum number of IP addresses per discovery schedule)? If so, what were the results/ramifications? Were performance issues experienc...
Resolved! Dictionary Override for short description
I have an extended table from task, I want to change the name of short description to something else just on this one form. I learned the hard way by clicking into the field and changing the label that this overrides all the fields that are extende...
Resolved! How to configure credentials to run Powershell commands on Remote server?
Is that any way of configuring credentials at one time? Or we need to give every time when we run a command.
Enable "History > List" Globally
Can the" History > List" view be turned on globally for all users and not just for administrators? If yes, where would I be able to find documentation on how to do this?
Discovery of Windows servers is not going beyond identification phase
Hi,We have two MID servers, with same version and same reach-ability to the IP ranges with configured to use same credentials. However discovery of Windows servers is not successful with one MID server (getting completed with status "classified"), bu...
Resolved! When I am running "iisreset /status" script in powershell command it gives me an error
Error:The term 'iisreset /status' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.Stack Trace: at System.M...
"User Must Reset Password" option not working in the password reset module.
Reaching out to the Service Now community to see if anyone has run into the same problem and how they have addressed it. Thanks very much in advance.I have activated the Password Reset Module in our Service Now instance. I created a process and enr...
Breakfix versus service request in Incidents (service types)
Does anyone have a definition of a service request versus a breakfix request in Incidents?
Integrating external data with ServiceNow
We have some external data that contains, among other data, usernames and computer serial numbers. For example, the external data shows what computers a user has logged into (and when). This information can help our users locate assets when the l...
How do you have different 'state' fields for different tables extended from the task table?
Let's say you want to add one additional option for the change request's state field. This field should only show up on Change request, none of the other tables that share the same State field. How do you do this?I'm sorry if this is so trivial, I've...
Chassis SN vs System Serial - Which is used
I'm not successfully finding where current.serial_number or serial_number is set on a server CI. System serial number is being used to populate the serial number field on a server CI rather than Chassis. Is there a reason discovery prefers system...
