I have three ServiceNow environments, and I am wondering if the best practice (/what does everyone do?) is to have MID servers specific to each environment or MID servers that serve all environments - development, QA, and production.Right now we have...
Updated to Helsinki Patch 5 and now am unable to pull update sets from Dev Server. When pressing "Test Connection" am getting "It is not possible to register the instance you are on as a remote instance". Has anyone seen this error or figured thi...
Our company is changing its Change Management process and they want to deadline to be during the week on Tuesday at 12:00pm. Those changes will be approved by the change manager on Wednesday at 2:00pm at the Change Management Meeting. It needs to be ...
Before we enabled Service Mapping, we imported and manually created about 800 service definitions. We imported them to the Business Service [cmdb_ci_service] table. Much of the data entered are non-discovered information such as managers, owners,...
I have a situation where I am successfully discovering some switches and even though there is an affinity to an SNMP credential, discovery is still attempting to discover it first using my SSH credentials. I am assuming this is because SSH is turned ...
All,I can see my out/in responses in the ECC Queue to the execution of this script. var r = new RESTMessage('asdf', 'post'); r.setStringParameter('attributeName', 'asdf'); var response = r.execute(); However, the input queue entry always errors with ...
Hi, Could any one please guide me on how to delete all records from cmdb_ci_computer table using Glide Record query?( I have tried using "Delete all Records" By going to Tables and Columns but it is not deleting all records at once.) Thanks and Reg...
We have multiple servers as part of our (Managed File Transfer - FTP ). These servers have to use a different port for SSH connections. Is there a way to manipulate Port 22 used by CMDB discovery to use a different port 2022?
Hello! Here is what I am trying to accomplish. In this specific scenario I want an "Event" generated every time a email comes in with a system error. I then want to create an "Alert" on the 4th email that occurs in a 60 minute window. Here is where I...
Looking for a way to get the current ServiceNow instance from the Server Side or Client Side in a Service Portal widget. We are building a mailto link and I want to grab the instance name and url for use with the mail to. Only way I can think of ...
I have a request pending to update several charts on a dashboard homepage. I cant find any options or documentation related to chart labels or totals. Im looking for two types of labels that are pretty standard for most any reporting tool:1. Data lab...
onchange event not working for ui_date field type in UI Page but it works for ui_date_time field type.Any suggestions?
How are the floating license are manage in Service Now?
This is my first post to the community board so if I do something I shouldn't I apologize.I managed a Multi-domain (MSP based) ServiceNow instances for a Managed Service company and we recently went live with ServiceNow.Each of our customers are conf...
I have a manager who is asking us to link ServiceNow to Siebel.It would be great to hear from anyone who has done this, or attempted it.Thanks in advance for any information on this!
