Best Practice for Naming Convention to Define Business Service in Service Mapping

Santosh40
Kilo Contributor

‎01-13-2021 12:53 AM

Hello. I'm a newbie in the world of ServiceNow, and my organization is in plan to implement Service Mapping. 

I would like to know if there is any real-world best practice for naming convention to define Business Services in Service Mapping for different application/software? Some examples would be appreciated. 

Thanks in advance....!!!!

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Priyankar Hald1
Mega Expert

‎01-13-2021 01:13 AM

The strategy varies depending on different classes of application and software you are referring to.

Have a prefix set for the application name and append it with you Business Service.

Rahul Priyadars
Giga Sage
Giga Sage

‎01-13-2021 01:47 AM

Before Coming to Service Now tool. Business Services of the given Organization is defined. Given Business Service has either 1 application or a Set of Applications. The Name must be contextual in terms of Operations/Functions which user understands etc.

 

  • Business Service:   Work or goods that are supported by an IT infrastructure.   Within ServiceNow we then break these down into different types of Business Services (Business Service, Technical Service, Service Offering, Shared Service, Application Service, Billable Service).   Business Services of type Business Service are the most abstract and will represent the highest level in your CMDB.   These should be how the customer sees the service being delivered, what do THEY call it (forget what IT calls it).   Ask your users to describe the services they consume in a day, you'll probably hear "Email", "Purchasing", "Marketing", "Computing", "Telephony", "Finance".   A mix of departments and services, that's fine, because your goal is to minimize the time it takes to communicate to your users the state of these services, and to quickly allow your users to communicate to your service desk when there is an issue.   I cannot stress enough to talk to your user community to build these, if you build them from an IT point-of-view you'll miss a lot of the value of having a service-aware CMDB.   You can read more here:   Business service tables

 

for reference go through below link for more insight:

https://community.servicenow.com/community?id=community_question&sys_id=0f87c3a9db1cdbc01dcaf3231f9619d0

Mark correct or helpful if it helps you.

Regards

RP