How to trigger a workflow from a business rule?
How to trigger a workflow from a business rule?Thanks
Forum Posts
Agent client collector - Installation file
Hi - Am looking to download Agent client collector installation file . From where i can download ?Thank you
Not able to validate credentials
Experts, I am trying to validate credentials on Windows 10 Laptop from a MID server [Windows 2016]. Both are on same network. But I am still unable to validate credentials. I am on Tokyo version . 1) Firewall is disabled on target host 2) Ping from...
Not all AWS RDS Instances are getting discovered in a service account
As part of AWS discovery , if an account has 30 RDS Instances , I am able to discover only 10 out of them. Remaining are not getting discovered/no entries are available in CMDB.When performed Debug on the pattern Amazon AWS Relational Database Servic...
What is the backend process of this code (GlideCacheManager.flushTable("sys_db_object")) in Intune?
What is the backend process of this code (GlideCacheManager.flushTable("sys_db_object")) in the service graph connector Microsoft Intune guided setup?
Hold/Wait time for the Alert creation
Hi, I have scenario, " Hold the alert creation for Type=x for 600 seconds, if another event comes within 600 seconds (10 minutes) the timer should restarts." Please guide me how to achieve this. Thanks, Guru
Resolved! How ServiceNow Discovery uses sys_object_source
Hi, Noticed that in our environment we have more than 50 million records on the sys_object_table. I understand how SCCM uses the table but it is not clear how ServiceNow discovery uses it. While SCCM uses the ID field as a key to find the target CI, ...
Best practice for setting up Connection & Credential Aliases
Good day experts, Does anyone have a documentation on the best practice for setting up Credential aliases? I have seen this document in the doc site and have followed the instruction.https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/...
Custom Pattern Discovery : Model ID and Manufacture not populating
Hi All / @doug_schulze Need your inputs for Custom Pattern discovery, Please let me know if i am missing any steps. Issue 1: For existing custom pattern (UPS) in ServiceNow, the Model id and Manufacturer is not updating correct information. - ste...
External Credential Test and Discovery fails.
We have setup External Credentials to use CyberArk.There are multiple credentials in the Safe for different IP addresses (target hosts), so this particular Credential is set in our instance with the "Credential ID" blank.As per the CyberArk integrati...
Resolved! Is anyone using Agent Client Collector for Mac os?
It appears that the Software Installed Policy collects installed data for all the devices except Windows devices. However, it appears there are only policies for Linux and Windows. It would seem an additional policy would be needed to pull informatio...
Table name of - Probable root causes
Hi,In the Alert table, we are able to find Probable root causes in the related links.I would like to know in which table this Probable root cause lies. A screen shot is attached for reference. Thanks in advance.
Resolved! Duplicate Azure Regions in Logical Datacenters [cmdb_ci_logical_datacenter]
We have checked the table Logical Datacenters [cmdb_ci_logical_datacenter] and found out that it contains same Azure Region records 68 times. Is this by design?
If we disable L3 mapping in Discovery, will sa_network_paths still get populated by Service Mapping
We are currently running Discovery with glide.discovery.L3_mapping = true.And this in turn is creating a high volume of IP Connection::IP Connection relationships.Which in turn brings in lots of Impacted Services to our Changes when we Refresh Impact...
Resolved! MID Server & Firewall requirements
Hi All, What is the best approach to install MID in the client network. Is it behind the firewall or outside the firewall? If there is a firewall between MID server and target host, what ports should be open for Discovery?
