Best way to disable Password Reset and Password Change?

bpippert · ‎05-03-2017

We recently upgraded from Helsinki to Istanbul. As a result, the following application was activated by default: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/administer/login/concept/c...

We have no need for this plugin, and would like all functionality regarding it to be disabled. We have no need for this since we use LDAP integration for passwords. What is the most complete way to do that? Do we have to disable the public pages, catalog items, processes, ui scripts, etc? Or, is there an easier global way to do this? If we have to manually disable things, does anyone know where a complete list might be?

bpippert · ‎05-11-2017

The answer I got from HI was this link:

https://{your instance}/sys_metadata_list.do?sysparm_query=sys_package%3D7b02eba4132232007df3bae32244b0e7%5EGROUPBYsys_class_name&sysparm_first_row=1&sysparm_view=

It is up to us, to decide what, of the 1223 application files, we should inactivate.

Since we were given no guidance from HI, we will probably just inactivate all the UI Actions, Public Pages, Application Menu, and Catalog Items. We will also change the System Property - glide.security.forgot_password.display.link to false.

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Harsh Vardhan · ‎05-03-2017

Hi Brad,

check the thread below. hope it will help you.

How to Disable Password Reset in application menu

Thanks,

Harshvardhan

bpippert · ‎05-03-2017

I appreciate the link, but that doesn't really address the issue. This plugin added things to our Service Catalog. I realize I can just disable those items, but the items also point to public pages. So, someone with a bit of knowledge could still get to these public pages. It is things like this we are trying to disable. However, we don't know all that was installed. And, unfortunately, once a plugin is activated (as this was be default), there is no 'deactivate' option.

Harsh Vardhan · ‎05-03-2017

Hi Brad,

That's true . once plugin has activated it can't be deactivate . i would suggest to contact with HI team.

HI Service Portal - ServiceNow

Thanks,

Harshvardhan

bpippert · ‎05-03-2017

I have. I put the question here because on HI they estimate it takes 11 hours for the community to provide an answer, and 11 days for HI to provide it. I was hoping someone else in the community had already upgraded and figured out the best way to disable this functionality if it wasn't needed/wanted.