BMC Control-M and Event Management integration

dezire01 · ‎09-20-2023

Hi All,

Did anyone integrate BMC Control-M with the Event Management module in ServiceNow? Other than email, and SNMP what are the recommended approaches to create this integration with Event Management? I understand there is another option to develop a custom connector but we do not want to take that path and that would be our last resort. Any other solution?

Thanks!

Rahul Priyadars · ‎09-20-2023

can BMC Control M Consume Service Now Event management REST End Point to POST event data ?

https://<instancename>.service-now.com/api/global/em/jsonv2

Regards

RP

dezire01 · ‎09-23-2023

Hi Rahul,

Thank you for the response. I am not sure and I am meeting the control M admin next week to see the possible ways to integrate. As per my recent research online control M has a way of using the REST API but not sure if the events could be forwarded to the URL. If this is not an option what are other ways? Email certainly is not an option as the events are huge.

I will update the thread after meeting with control M admin.

Meagan · ‎10-03-2023

Hi dezire01

Just checking if you have made any progress since your last post on this topic as we have the same situation.

Regards

dezire01 · ‎10-03-2023

Hi Meagan,

Looks like we may have to develop a custom connector. There will be an added dependency to maintain this connector (admin overhead) and of course development efforts too. We are still looking for possibilities to forward the events from Control-M to ServiceNow via JSON payload so we can concentrate our efforts instead on event and alert rules. I will update this thread once we have a final decision.