Business analyst role in CMDB imlementation

[timokemi]

Hello everyone, I have been working ServiceNow ITSM modules such as incident, Change, Service Catalog and Request fullfillment. Lately, I want to transition into ITOM as a business analyst working on the Now  Platform. My question has anyone ever in the capacity- as a business analyst; and what role/part did you play? 

Thanks in anticipation for your answers.

[J_31 · Accepted solution]

Hi , 

depends on project , either migration or implement , for example you might gather requirement for onboarding new infrastructure. 
gather details with respect to ip and credentials for discovery. 

[J_31 · Accepted solution]

Hi , 

depends on project , either migration or implement , for example you might gather requirement for onboarding new infrastructure. 
gather details with respect to ip and credentials for discovery. 

[Amit Gujarathi · Accepted solution]

Hi @timokemi ,

Hope you are doing fine.

In ServiceNow ITOM, a business analyst typically plays a critical role in ensuring that the IT Operations Management solution meets the business requirements and provides value to the organization. Some of the key responsibilities of a business analyst in ServiceNow ITOM may include:

First and the foremost important thing is you should have process knowledge on Discovery , event management , service mapping .

1. Collaborating with stakeholders to understand their needs, pain points, and goals related to IT operations.
2. Analyzing business requirements and translating them into technical requirements.
3. Participating in the design, development, and implementation of ITOM solutions.
4. Conducting user acceptance testing to ensure that the solution meets the business requirements.
5. Providing ongoing support to end-users and addressing any issues that arise.

The specific role and responsibilities of a business analyst may vary depending on the organization, the ITOM solution being implemented, and the scope of the project. However, a business analyst in ServiceNow ITOM typically works closely with other IT professionals, such as developers, project managers, and system administrators, to ensure the success of IT operations.

Please Mark My Response as Correct/Helpful based on Impact

Regards,

Amit Gujarathi

[Lydia Giwa]

Hi TimoKemi,

Wishing you all the best in your career progression. I am a Business Analyst within the IAM space.

Here are some resources to guide you on the what training you may require for the role. https://www.servicenow.com/community/itom-articles/recommended-training-for-itom/ta-p/2683564. I hope you find this helpful.

Kind Regards,

Lydia Giwa