Can someone point me to how incidents are automatically created for expired certificates?

SusanWinKY
Kilo Sage

We are using the Certificate Inventory & Management module.  We need to update a few fields when an Incident is created for an expired certificate.  I have searched throughout our instance but cannot find where this is handled.  Can someone point me to it?  Thanks in advance.


Susan Williams, Lexmark
1 ACCEPTED SOLUTION

SusanWinKY
Kilo Sage

Please disregard; I found it!

Subflow: Certificate Notification (sn_disco_certmgmt.certificate_notification)

which is triggered by...

Scheduled Script Execution:  Certificate Notification


Susan Williams, Lexmark

View solution in original post

3 REPLIES 3

Vivektietsood
Tera Guru
Tera Guru
  • If a certificate is expired, a new incident is created if the expired certificate is not replaced.
  • If a certificate is expired, only one incident is created for that certificate.
  • To see the certificate incidents list, navigate to Service Desk > Incidents.

https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/discovery/concept/cer...

This helps ? Please let me know. 

I've read the documentation; that's not what I am looking for.  I need the name of the business rule, flow, scheduled job, etc. that is responsible for creating the incident for an expired certificate.


Susan Williams, Lexmark

SusanWinKY
Kilo Sage

Please disregard; I found it!

Subflow: Certificate Notification (sn_disco_certmgmt.certificate_notification)

which is triggered by...

Scheduled Script Execution:  Certificate Notification


Susan Williams, Lexmark