- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-07-2020 10:42 AM
We are using the Certificate Inventory & Management module. We need to update a few fields when an Incident is created for an expired certificate. I have searched throughout our instance but cannot find where this is handled. Can someone point me to it? Thanks in advance.
Susan Williams, Lexmark
Solved! Go to Solution.
- Labels:
-
Orchestration (ITOM)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-07-2020 11:42 AM
Please disregard; I found it!
Subflow: Certificate Notification (sn_disco_certmgmt.certificate_notification)
which is triggered by...
Scheduled Script Execution: Certificate Notification
Susan Williams, Lexmark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-07-2020 11:16 AM
- If a certificate is expired, a new incident is created if the expired certificate is not replaced.
- If a certificate is expired, only one incident is created for that certificate.
- To see the certificate incidents list, navigate to Service Desk > Incidents.
This helps ? Please let me know.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-07-2020 11:27 AM
I've read the documentation; that's not what I am looking for. I need the name of the business rule, flow, scheduled job, etc. that is responsible for creating the incident for an expired certificate.
Susan Williams, Lexmark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-07-2020 11:42 AM
Please disregard; I found it!
Subflow: Certificate Notification (sn_disco_certmgmt.certificate_notification)
which is triggered by...
Scheduled Script Execution: Certificate Notification
Susan Williams, Lexmark