Resolved! Discovering Riverbed devices
Hi,I am looking for some help in discovering Riverbed Network devices. Please guide me if someone has acheived it.Regards,Rakesh
Forum Posts
How to retrieve an API Key credential from the instance in a mid server custom connector script?
I'm creating a custom connector, but can't find a way to retrieve the API Key credential defined in the instance. It's simple if basic auth is the case by using 2 lines of code below,var username = this.probe.getParameter("username");var password = t...
Resolved! Transform Map needed to update Reference field
Hi , I need transform map to update the reference field. I have the excel sheet it contains the data . I need this to be updated on the Maintain Items reference field
Resolved! How to show all SSO and non-SSO users
Hi Admins I am looking for a way to list: All users using SSO for loggin on to the system.All users NOT using SSO for loggin on to the system. Is there a way to get such an overview? Greets Wim
How to populate discovery source value correctly for service graph connector or jamf?
I have activated the service graph connector for jamf and able to populated 3036 record . however for 201 record the discovery source is populating as sg-jamf which is correct but for rest of 2800 record discovery value was populating as Technopedia-...
Resolved! ACC Agent not being added to sn_agent_computers_connected_to_agent
We are PoC'ing the ACC agent. We have it installed on one PC and that PC is in sn_agent_cmdb_ci_agent but we don't see a corresponding record in sn_agent_computers_connected_to_agent. It seems the record in sn_agent_computers_connected_to_agent is ne...
Windows OS version Discovery
OOB ServiceNow disocvery uses Win32_OperatingSystem.Version WMI path to find the version of Operating System. With this it is getting the version something like "10.0.15063" for a windows machine. With winver command on the machine, I can see the ver...
The discovery of some printers does not give me the serial number
Hi, after having made the snmp discovery of some printers through the IP addresses, I do not receive the information on the serial number. Below I write the models for which I do not receive the serial number after discovery: Hewlett-Packard HP Desig...
Resolved! Found duplicate records in lookup table [cmdb_serial_number] using fields [serial_number,serial_number_type] and reference field [cmdb_ci],Too many other errors,Abandoning processing payload item '{"className":"cmdb_ci_ip_address","values":{"discover
Hello All, I have a query, during a discovery of a IP switch (Cisco Controller) I faced a CI Identification error. The error is defined as follows, can someone please help on this urgently? I am using the OOTB Network switch pattern for the same. T...
How to make MID server failover
Hello Team, I have a question regarding failover cluster configuration for MID server. The customer is using external data sources(JDBC connection) with the MID server. Per product document, For performance and reliability reasons, these data so...
Transform Script Needed for empty source
Hi , I need a Transform script to ignore the empty data from the source file. We are importing few data to Linux Server through excel sheet. We are seeing some blank record getting inserted every time. When i check the source staging table . I do...
Resolved! Help classifying F5 BIG-IP Load Balancer
Hello. I searched and failed to find an answer as to why Discovery fails to classify these load balancers. I did find the link below and followed what the OP said worked but Discovery still fails to classify. Can someone help please?
Concurrent import sets
Hi, How do we use concurrent import set with the existing Inbound webservice table, The data we are receiving it from third party application via ecc queue and inserting in import set staging table. Can we use the concurrent import set table. Thank...
Which table to be used to add Storage devices manually
Hello all, I want to manually add Storage device used for Backup and deduplication into ServiceNow. Below are the details which need to be added: Hostname IP Address VM/Physical Mgmt IP Make Serial No Total Disk (GB) Can anyone please let me...
Failed to execute discovery command on host
I see this error message when Top Down Discovery is done, but I can't seem to find any information about what is wrong. I can't find the command it's referencing: GetFileNamesByExpression / GET_FILE_NAMES_BY_EXPRESSION So, what's wrong and how do I s...
