ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! I am receiving an error with Application finger printing discovery

I am trying to run discovery from my own instance on a process that is suggested from application finger printing. When I try to run discovery on a suggested application I get this message: Failed to create pattern Error: There is no CI Type table: u...

Ty Wilson by ServiceNow Employee
  • 1400 Views
  • 3 replies
  • 1 helpfuls

what is the relationship between ham ,sam,& cmdb

Hello Team  I need your help to understand the how the ham , SAM data can be reflect in CMDB means it create the two different CI for HAM & SAM or it create only one another think if you have reference documents how the CMDB,HAM,SAM are related with ...

Resolved! Do I need "Sync Ops Status for CMDB CI" Business Rule?

[Rome] Do I need the OOB Business Rule "Sync Ops Status for CMDB CI"?    It acts on the Hardware Status value of a CI, and our organization does not maintain or otherwise use this attribute, even for synching with Asset table.  (I understand it is mo...

Bob D by Tera Expert
  • 1888 Views
  • 1 replies
  • 1 helpfuls

Resolved! Service Mapping with Elastic Load Balancer

Hello All, We are trying to discover Service Mapping . Since our client  have most of their infra on Cloud hence they are using AWS elastic Load Balancer . Please let me know if anyone have done any such service mapping for their project. When we try...

Shambo by Kilo Expert
  • 2017 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to define connection attributes in Service Mapping?

I'm trying to create a connection to a MS SQL Server by using the MS SQL Server Endpoint as below, however the "Database" attribute is not shown: If I go to Ci Class Manager and lookup for the "Database" attribute it is defined there: How can I dis...

find_real_file.png find_real_file.png
User511834 by Tera Expert
  • 961 Views
  • 1 replies
  • 1 helpfuls

Event Management Process Guide

HI all, I am having problems downloading the Event Management Process Guide. Could anyone email it of post on here please. Thanks Phil

Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: Too many authentication failures

Hi experts, Trying to discover a linux server, but facing this warning while discovering. "Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: Too many authenti...

How do I permanently delete a workflow...?

Seems like a silly question, I know, but there is no "Delete" option except for Checked out versions of workflows. I have several inactive workflows which need to be deleted in order to clean up the list.

davekox by Kilo Explorer
  • 6256 Views
  • 12 replies
  • 4 helpfuls

SNMP Traps not appearing as Events

Hi, I've set up a SNMP Listener (snmpV2) and its now started on the default ServiceNow port 1162. The traps are being send to the MID Server but they're not showing up in the Events (em_event) table.  These are custom SNMP Traps, I've set the MIB fil...

Nuno Homem by Tera Contributor
  • 593 Views
  • 1 replies
  • 0 helpfuls

Call multiple functions in client script from script include

I have two fields in a form. My requirement is, I've to get values selected in Business services (cmdb_ci_service) and environment(cmdb_ci_environment)  field as shown below picture. Both the fields belong to different tables.   And show/populate th...

find_real_file.png find_real_file.png
Ashwini53 by Tera Contributor
  • 2701 Views
  • 6 replies
  • 1 helpfuls

Can you use an API to pull data from a CMDB Query builder query?

We would like to extract relationship data from the CMDB using an API. The best way I can think of is to create a query using the CMDB query builder and if possible run the query using an API. I have searched and can find no information on whether th...

wheels by Tera Contributor
  • 3911 Views
  • 4 replies
  • 0 helpfuls

How to improve CMDB de-duplication part one

I may be looking in the wrong places, but it seems like there isn't a lot of information about how to get the most out of the reconciliation tools for the CMDB Health Dashboard. This post is going to be the start of a journey through setting up and c...

Darth Jed by Tera Guru
  • 2730 Views
  • 5 replies
  • 2 helpfuls