Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Prevent Discovery from creating certain CI classes

How do you prevent the unwanted CI’s from being created by Discovery when using the new Discovery Patterns? With the transition to Patterns as part of Discovery it appears that the mechanism that I used to use to disable Discovery from creating unwan...

JADrisko by Tera Contributor
  • 3518 Views
  • 4 replies
  • 1 helpfuls

Resolved! Agent collecting Incorrect Host information

Hi,I was trying to discover data using Agent Client Collector.We have an instance with MID Server ip being x. I have installed agent in a server with ip y (Set MID Web server ip as x, port 80 and api key <the auto generated api key> while installatio...

Discovery of End User Assets

Hello Team, 1. My customer is not able to discover its end user assets currently and does not have any SCCM equivalent software to manage these assets. To get a better visibility of these assets, can I run the ITOM discovery on the end user assets an...

Sarda702 by Tera Contributor
  • 2240 Views
  • 5 replies
  • 1 helpfuls

Tracking mobile device data usage per month?

Just curious if there were any out-of-box solutions, plugins, or best practice ideas for tracking monthly data usage of mobile devices in CMDB. We would be able to pull reports from our telecom providers to import and update each device monthly, and ...

Jeff Ward by Tera Contributor
  • 1083 Views
  • 2 replies
  • 0 helpfuls

Trigger Rules

What happens for assignment if Trigger Rule itself and script assigns an Alert record? If a Trigger Rule for the em_alert able is assigning the Alert using the group (Group A) field on the Rule, and also sets the Assignment Group using Script (Group ...

If condition not working as expected flow designer

Hi Folks,I'm facing issue with if condition in flow designer. it is verifying output from action is "doesnotexist".if output from action(validation certificate records if certificate exist it saves output.alreadyavailable = exist if not exists output...

exist.PNG

Resolved! Service Mapping Error Message

Dear Community, I hope you can help me I am getting this error message on my Service Mapping entry points that I attemtp to map application services with."No pattern has an Identification Section defined to use the given entry point type: cmdb_ci_end...

Resolved! Connect a Database ci to an existing Tag based Service map

I am trying to connect a database CI to an existing Tag Based Service map.  The database table is cmdb_ci_cloud_database.  Can anyone suggest how it is to be done. Thanks

Community Alums by Community Alums  
  • 1667 Views
  • 2 replies
  • 2 helpfuls

Resolved! Service Mapping - link map to map

Hello community,It might be a misunderstanding from our side, but we are wondering if it's possible (or desirable) to link a map to another map, somehow. For instance, can we link a "login" or "authentication" map to many other "application" maps ? O...

midjoule by Kilo Sage
  • 1542 Views
  • 2 replies
  • 1 helpfuls

Data import from Flexera

Hi All,We have done integration with Flexera from service now to import server data. Currently we have scheduled job in service now  and we need to run scheduled job daily .Is it possible to import data when data is triggered from flexera and we shou...

_bhishek by Tera Guru
  • 891 Views
  • 2 replies
  • 0 helpfuls