What is the best course to learn ITOM?
How easy to learn ITOM? Can anyone suggest to me some of the articles or any case studies to know about CMDB, Discovery, Event Management, and Certification Management?
Forum Posts
Resolved! How to handle vm being discovered by vcenter discovery and IP discovery (WMI/SSH)
Hey guys, I am wondering if anyone is currently using vcenter discovery in conjunction with IP discovery (OS level discovery via winrm/wmi/ssh). How are you guys handling the CIs that are created under each respective class? I am running into a scena...
Resolved! What is the difference between Alert state open or reopen?
Ok, I thought I knew this, but now I'm not so sure...What is the difference betweenstate: openstate: reopenI thought it was "new" alerts got state open as long as it was an active event/incident, and reopen whenever a closed alert got opened again.. ...
Certificate Management - unable to discover Sectigo CA
Hi everyone. We are having issues trying to connect to our Sectigo CA, for external certificate discovery. While ServiceNow credentials form requires "authentication key", "password" and "customerUri", (details here), Sectigo says (details here) any ...
How to use API Key Authentication for Outbound REST message ?
I'm using one Outbound REST message. I want to use API Key from Connections & Credentials module as an Authentication type for my REST message. I have API Key in handy. Is it achievable ? I don't want to use basic or oauth authentication type.
Duplicate Virtual Machines are creating on cmdb_ci_vm_instance table.
Hi Everyone,we are discovering AWS Infrastructure in ServiceNow Jakarta Version. when ever we rerung the Jobs duplicate Ci's are created on AWS tables with the same name and Object Id, only create time is different.We set the below properties set to ...
Resolved! Serial number and model ID is not getting populated by discovery for Linux servers
Hello Community, We have recently migrated from Probes to pattern in our Production instance. After migrating from Probes to pattern New Linux servers created after Implementation of pattern Linux servers are getting discovered without serial number ...
What is an ACL? What is the significance of "answer = false" in the ACL script.
I have Attached the screenshots of an ACL, With reference to the screenshot I need the following answers.1) What does this ACL do?2) What is this roles required?3) What is the meaning of "answer = false" in the ACL script?
Exception occurred while executing operation Cloud REST Query. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: com.snc.sw.exception.CommandFailureException: Failed to execute cloud request. Reason: SSLHandsh
Hi, Am trying to do the cloud discovery, but not sure why am getting the below error. ============= Exception occurred while executing operation Cloud REST Query. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILU...
Arista Discovery: Questions regarding the implementation
Hello everyone, I have around 200 Arista IP switches that my client wants to start discovering as soon as possible. First thing, credentials need to be set up. So I am trying to understand how it can be achieved. Do I need access to management consol...
Discovery SNMP Confusion: Linux Server Versus Intermec Printer
I am running discovery on Helsinki.During discovery, I encounter numerous Linux Servers where the SSH Authentication fails because of invalid credentials (it is a large diverse somewhat decentralized environment with multiple IT Departments).Classifi...
How is AIOps machine learning done?
Hello,We have found AIOps to be instrumental in the automatic remediation of alerts and probable root cause analysis. So my question is, which data does AIOps analyze and machine learn?For example,- the huge amount of data collected so far by Service...
Resolved! Network SNMP Discovery
Hello, A Question from my Network Discovery issue. Let's say on an IP 10.0.0.1, I had a Cisco 2950 48P Switch configured. Now this is spare and I am configuring a new Cisco 9200 48 P with same IP and same name. Why discovery does not create a new CI...
Resolved! Dynamic CI Group and Impact Assessment
Team, We know that Dynamic CI group is a new concept, it has benefits and limitations. My question is if we have an application service built by Dynamic CI Group, will it provide us any help in Event Management. Logically I don't see any logic to use...
Discover IP Camera and Voice Equipment Configuration Items
Hi,Can someone guide me through on how to discover IP Camera and Voice Equipment classes using ServiceNow Discovery?Are there any other methods available apart from ServiceNow Discovery? Request for guidance here and any document to understand and le...