Catalog Item - Variable Time only required

[lynnmcfadyen]

I am new to the ServiceNow community. I have tried to search for an answer to my question, but not found any matches.

I am currently building a Service Catalog item, one of the questions relates to whether the action has to be regularly scheduled, if it is then we ask them to select a frequency Daily, Weekly, Monthly. After selecting the value for frequency we want to provide the customer with a TIME box only. However, ServiceNow only provides a DATE/TIME variable from what I can see. Can anyone help?

Thanks

[bgworld]

Another way is some tweaking with field type.

If you go to a scheduled job record there you would find time field of type glide_time.

I think by doing following you can change field type:

1. Right click on field, select personalize dictionary

2. Select type value as time. (as shown in image under ed block)

3. click Update.

I hope this helps.

[lynnmcfadyen]

thanks for your suggestion will try this out and see if it meets with the customer requirements

[Bhavesh Jain1]

The suggestion above is not possible for catalog variables.

In case you dont want to get into complications of UI macros, create a drop down field showing standard values like we see in Outlook. We have done the same thing and it involves less maintenance.

So there will be 2 fields : Start Time and End time. Both are drop down fields like above.

Regards,

Bhavesh

http://www.igate.com