Change Request Calendar Invite

[Community Alums]

I am trying to configure the Change Request process to send the calendar invite (change.calendar.integration template) only once the Change Request has been approved (changed to appropriate state), as opposed to the invite being sent as soon as the change is submitted (Request Approval). I attempted to add a condition on the template/notification to send when the state 'is' or 'changes to' 'Scheduled' (a custom state we created), but it does not end up sending out the notification at all. If I remove the condition, it starts working again. I wonder if I am missing something simple here. Here is a screenshot of the conditions on the notification (Notify Change Calendar):

All of the conditions above the one I added were default out of the box as far as I can recall. I also tried using 'is' as the qualifier as well as what is shown above ('changes to').

Any assistance here would be greatly appreciated. I am sure I am missing something simple.

[Community Alums]

Just an FYI, I actually got this figured out with some assistance from our implementation partner:

Now the calendar invite is only sent once the Change Request state is 'Scheduled'

[bertha]

We also added "state is scheduled" as condition for our change notifications.   What I am unable to find out is how to change the Outlook Show As from tentative to free.   This is noise on the Outlook calendar we want to remove. Any ideas?

[rob_blakey]

Try going to the email template and adding the X-MICROSOFT-CDO-BUSYSTATUS property.

It has four possible values: FREE, TENTATIVE, BUSY, and OOF

https://msdn.microsoft.com/en-us/library/ee219533(v=exchg.80).aspx

Further reading on the vCalendar (iCalendar) format:

https://en.wikipedia.org/wiki/ICalendar

[bertha]

Thanks so much!   This is very helpful and will incorporate in a future sprint.