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CI binding using name and environment

Hi All,We are using name and environment as one of the identifier entry for server class. I am in the process of using the name and environment values for CI binding. The problem what I am facing is, if environment contains the value of 'Preprod' the...

Ganeshm1 by Tera Guru
  • 569 Views
  • 1 replies
  • 0 helpfuls

Resolved! Skipped record revert to base system ui action and resolution choice

Hi CommunityWhen reviewing skipped records and wanting to process as revert to base system, could you simply choose the resolution as "reviewed and reverted" or do you need to conduct the process via the UI Action in order for servicenow to revert ba...

jntcnt_0-1744695224157.png
jnt-cnt by Mega Sage
  • 775 Views
  • 1 replies
  • 0 helpfuls

Asset RMA and CI relationship

Hello,What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number. Option 1: Can you update the existing asset with a new serial number and docu...

Reports for Mapped Application Services to Server Hosts

When we have incidents that happen at one of our data centers, the big question our organization needs to know is what applications are impacted by the outage.  We have quite a bit of our service mapping done and discovery is auto populating the loca...

Need help in Creating the Maintenance rules

I am working on the Maintenace rules logic to apply MM if a user raises a Change with affected CI's . I have tried the selected the CIs Affected[task_ci] table but I am not able to see all the below fileds to choose the filter condition .. I can only...

Prassadh_P by Tera Contributor
  • 1482 Views
  • 2 replies
  • 0 helpfuls

Resolved! SNC.ImpactManager()

I'm looking for the API documentation for SNC.ImpactManager(), particularly the implementation of getCisInActiveChangeWindow() How does this calculate the CIs to return?

Joe P1 by Kilo Contributor
  • 3435 Views
  • 9 replies
  • 1 helpfuls