Network Devices - Post Sensor
Hi All, Got the error Post-sensor script "Network Devices - Post Sensor" failed due to: TypeError: Cannot convert null to an object.when we ran the network discovery for one of the subnet, please guide me how to fix it.
Forum Posts
Resolved! Need attributes for Cloud discovery (Azure, AWS, GCP)
Hello team, I want to what are the attributes that will be discovered when we enable cloud discovery on following cloud providers (Azure, AWS, GCP). Please let me know. #ServiceNow#GCP#AZURE#aws#community
Resolved! MID server compatibility issue
Hello I see this message for a MID serverReported MID Server version 'washington-__patch4b-08-2021_1058' differs from instance version 'washington-patch10b-10-220_1502' though they are compatible. Upgrade is recommended. More Info The hyper links tak...
Global IP exclusion does not seem to work for ESX Servers
We are getting notification from IT Security team that have detected failed authentication attempts from MID server. We are running VCenter Discovery to get all the VMWare components. We have added the ESX Server IP addresses to the "Global IP Exclus...
Based On value changes Grand total has to change
Hi All,I have created a custom form where the grand total should be calculated based on the values entered in the fields. I have implemented a Business Rule that updates the grand total after saving the form, and it is working fine. However, the issu...
Service Mapping Query
I have few query for Service Mapping Implementation-Q1 - Can we create a single map for our On-premises devices and cloud infra device ? If Yes, how we can do it ?Q2. Can we create a map for an application which uses separate device from separate inf...
Cisco virtual firewalls (5585 and related) in CMDB - has anyone set these up using Firewall Cluster classes?
We are using ITOM Visibility on San Diego and pulling in data through third party integrations that include Cisco firewall appliances like the 5585 series that creates virtual firewalls. I see that there are dedicated cluster setups for Fortinet and ...
Resolved! Failed Exploring CI Pattern, Pattern name: F5 Load Balancer SSH
We are receiving Failed Exploring CI Pattern, Pattern name: F5 Load Balancer SSH during a quick discovery of F5 big ip . The logs shows
Discovery of Default Gateway for network devices
Hi everyone, Is there a way to discovery default gateway of a network device and populate the default gateway field in CI Form view?
Discovery of Database Instances without Server
We are planning to implement discovery of the database instances but have the below question. Is it possible to discover the database instances without discovering the database server?
IBM SVC Discovery with custom probe and sensor and IRE rules
Hi everyone, I need to discover some IBM SVC and I've created a new probe, since the OOTB CIM probes won't work, with these parameters:Class = Probe, ECC queue topic = sshcommand, ECC queue name = lsmdiskgrp -nohdr -delim , (from IBM doc) and allow_...
CI Class is not updating through Integration HUB ETL
Hi All, I am trying to import 2 AIX server using Excel File and has Class mentioned as AIX Server but when integration is complete, the Class name is updated as "Configuration Item" instead of AIX Server. i have tried creating OnBefore Script (mentio...
AWS Discovery - Restriction during Discovery phase
Hello,I'm currently running an Amazon AWS Cloud Discovery schedule, but it seems to be discovering a large number of objects. Is there a way to limit the discovery to only EC2 instances?Thank you,Antoine
Midserver connectivity
We have a new midserver installed and while trying to connect to the Azure vault, we get a error message as unable fetch access token from loginmicrosoftonline.com and connection is reset and when tried the curl command, it shows ssl handshake faile...
Map Suppurt Group Change Group and Managed By Group using the excel file that has CI Class name
Hi All, I am trying to Map Support Group, Change Group and Managed By Group using the excel file that has CI Class name and corresponding Managed by Group, Support Group, Change Group. I tried to load the data from excel file using import set and w...
