checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

[SK Chand Basha]

Hello Everyone,

When i run the agent on demand by using collect host data , only enhanced discovery check is running and getting in ECC queue, Other software installed & Usage checks are not running what could be reason, these all are default checks.

I tested with test check we are geting payload, after i have tried to process via script include AgentNowHandler it's not working.

var payloadSysId = 'sys_id of software usage ecc queue';

var eccRecord = new GlideRecord('ecc_queue');

if (eccRecord.get(payloadSysId)) {

var anh = new AgentNowHandler();

anh.processEccRecord(eccRecord);

} else {

gs.info('ECC Queue record not found for sys_id: ' + payloadSysId);

}

Thank you!

[Pratiksha]

These checks are schedule to run daily once. Software usage check repressible to get usage information for given software. These were working before. But now they are not working. 

[Doci1]

And when you run Software usage from "Test check", UI Action which is on each ACC Agent, what is the result?

[Pratiksha]

In test check we get the result, in the logs we can see the data. But when we try collecting data the check dont run.

[Doci1]

and how do you trigger those additional checks?

[Pratiksha]

Like enhanced discovery check, they are scheduled for once a day.