CI Description Populated Too Long in CMDB as compared to other CIs

[Prahlad Kumar]

Hi All,

I ran the discovery for IP switches and populated CIs in CMDB and both have different Descriptions while both are Cisco, IP Switches within the same IP ranges and configurations. In the 1st CI has relative information in the Description and the 2nd CI has too long a description. I have attached a screenshot of the CIs.

I want to populate the same description in both CIs and Device Type while both are the same product.

How we can populate only relevant information in the CI description which is available in 1st CI?

Please help me.

#discovery #mapping

Thanks

Prahlad Kumar

[Niklas Peterson]

Hi,

The network switch pattern collects this information from the Switch using SNMP query.

These are the steps that collects different part of the information and then concatenate it and set it as description.

For example the System OID is fetched with this 

You need to look into the switch and see if you can control how it is presenting itself.

Regards,
Niklas

[Prahlad Kumar]

Hi @Niklas Peterson 

Can you please help me to understand how we can concatenate based on OIDs and solve the issue?

I have posted one more question can you please also help me with that because this question is completely related to that.

https://www.servicenow.com/community/itom-forum/how-to-solve-the-network-switch-ip-switch-payload-pr...

Thank You

Prahlad kumar

[ROHIT TOMAR]

Hi @Prahlad Kumar 

Please check the discovery sensors for SNMP-classify. where you can see the script which is populating data for slave switches. 

var shortDescription = sysDescr;

Mark as particular comment and test the slave IP switch description.

Please mark the input as helpful. 🙂