Cisco vManage integration with ServiceNow

[Ashwani Arya2]

Hello,

I am currently seeking a solution for integrating ServiceNow with Cisco vManage. While I have explored the options available, I have not been able to locate a readily available out-of-the-box solution. I kindly request your valuable insights and recommendations for addressing the following requirements:

1. My primary objective is to establish an integration between ServiceNow and Cisco vManage. This integration should facilitate the seamless synchronization of Configuration Items (CIs) into the Configuration Management Database (CMDB). Additionally, I aim to ensure that both new and existing devices remain consistently updated and synchronized with the CMDB.

2. It is essential that the solution empowers me to initiate Change Requests within the ServiceNow environment. Specifically, I would like to be able to create and manage change requests for any modifications I intend to implement on CISCO SDWAN routers.

3. A crucial aspect of the integration is the ability to effectively monitor the network. Should any issues arise with any of the SDWAN routers, I aspire to promptly generate and send events to the ServiceNow Event Management system via webhook integration.

I appreciate your expertise and guidance on how best to achieve these integration goals.

Thanks,

Ashwani

[Niklas Peterson]

Hi,

No, there is no integrations for Cisco vManage. For that you need to look into Cisco DNA Center which has a lot of integration capabilities for ITSM and CMDB in ServiceNow.

https://content.cisco.com/chapter.sjs?uri=/searchable/chapter/content/en/us/td/docs/cloud-systems-ma...

Regards,
Niklas

[Ashwani Arya2]

Thanks Niklas, 

we will be integrating ServiceNow with Cisco DNA center too and for this integration we have out of the box connector available on store.

There is another requirement to integrate ServiceNow with Cisco vManage. I need help on this integration.

[Tillylloyd]

Hii,

You can set up webhook integration from vManage to ServiceNow's Event Management system. Configure vManage to send events in real-time, enabling proactive monitoring and automatic ticket generation for SDWAN router issues.

[Rahul Priyadars]

1. My primary objective is to establish an integration between ServiceNow and Cisco vManage. This integration should facilitate the seamless synchronization of Configuration Items (CIs) into the Configuration Management Database (CMDB). Additionally, I aim to ensure that both new and existing devices remain consistently updated and synchronized with the CMDB.----> If no OOTB Service Graph Connector is available then This can be done Using PULL/PUSH using REST END Point.  PULL - Service Now will Consume Cisco vManage End Point to Populate data into CMDB tables. PUSH Cisco vManage will Post/Put data into Service Now Using Service Now CMDB REST API end Points.

2.  A crucial aspect of the integration is the ability to effectively monitor the network. Should any issues arise with any of the SDWAN routers, I aspire to promptly generate and send events to the ServiceNow Event Management system via webhook integration.----> PUSH event Connector or Pull Connector is not Available OOTB so you need to USE REST API for event Management.

Hope This helps.

Regards

RP