Cisco vManage integration with ServiceNow

[Ashwani Arya2]

Hello,

I am currently seeking a solution for integrating ServiceNow with Cisco vManage. While I have explored the options available, I have not been able to locate a readily available out-of-the-box solution. I kindly request your valuable insights and recommendations for addressing the following requirements:

1. My primary objective is to establish an integration between ServiceNow and Cisco vManage. This integration should facilitate the seamless synchronization of Configuration Items (CIs) into the Configuration Management Database (CMDB). Additionally, I aim to ensure that both new and existing devices remain consistently updated and synchronized with the CMDB.

2. It is essential that the solution empowers me to initiate Change Requests within the ServiceNow environment. Specifically, I would like to be able to create and manage change requests for any modifications I intend to implement on CISCO SDWAN routers.

3. A crucial aspect of the integration is the ability to effectively monitor the network. Should any issues arise with any of the SDWAN routers, I aspire to promptly generate and send events to the ServiceNow Event Management system via webhook integration.

I appreciate your expertise and guidance on how best to achieve these integration goals.

Thanks,

Ashwani

[Ashwani Arya2]

Thanks @Rahul Priyadars: looks like Pull/Push REST API is the solution for CMDB and event management. Do you know what can be the solution of creating a change request record for any configuration changes I intend to implement on CISCO SDWAN routers?