Classifier Windows has been disabled, stopping discovery

[Sanket Shinde2]

Hello All,

I have a couple of questions:

1. When I run discovery on a Windows device, I am getting an error as "Classifier Windows has been disabled, stopping discovery"

I have already checked all the Windows classifications and all of them are active, especially the Windows classifier.

What can be a possible reason for this?

2. If there is a Windows Server, which was created from Vcenter, then there is an entry in the CMDB from Vcenter discovery, with subcategory as VMWare Configuration and Class as VMWare Virtual Machine Instance, which is fine.

Assume,if I run a discovery on the IP (Windows server) and if we have a working credential available, then will there be an entry in the CMDB under Windows Servers? 

Any help is appreciated.

Regards,

Sanket

[Sanket Shinde2]

Hi, 

Under which tag excatly can I find the value of all the parameter for Windows like name, isVIP etc in the payload, under "cidata" tag or output tag or some other tag, coz I checked the entire payload, but can't seem to find these parameters.

Regards,

Sanket

[Jonah Piascik]

Sanket - did you ever find a resolution to this?  I just experienced the same issue in our DEV environment while working on discovery.  Thanks.

[Ashutosh Munot1]

Hi Jonah,

Did you check the Console? Also the classification is active right?

Thanks,
Ashutosh

[Sanket Shinde2]

Hello Jonah,

Please check the resolution I have given which worked for me.

Regards,

Sanket

[Sanket Shinde2 · Accepted solution]

Hello,

There is a bug in configuration console for Servicenow instances.

It actually shows that a device class to discovery as enabled even when its disabled, if not modified for a long long time.

Here, you need to check a couple of things, which I did and it eventually resolved my issue.

Step 1:

Check the "disabled" column in the classification.It shouldn't be "disabled=true"

Step 2:

If disabled = true, then go to "Configuration Console" and check, due to the bug, it will show that its enabled,even if its disabled. So all you have to do is disable and enable the toggle 3-4 times and final value should be enabled and same should reflect in the classification table.

This will resolve your issue, as it did for me.

Regards,

Sanket