CMDB Remediation Tasks and Auto-Assignment

[Derick]

We are utilizing Discovery to populate a portion of our CMDB.  During the Discovery process, Stale CI Remediation Tasks and Duplicate Remediation Tasks are being created.  My question is two-fold:

1. How are these tasks being created?

• I should note that there are two different Stale CI Remediation Task messages: "The CI was not updated in 30 Days" and "Cannot find CI from cloud provider's API". 

2. How can I define an assignment for these tasks upon creation?

• Currently, these tasks are being created with no assignment group or assigned to individual which easily allows them to fall into the abyss.

My thanks in advance for your time and I hope you and yours are healthy and safe.

[Patrick DeCarl1]

Take a look under "Health Preference" module and on the right side of the page look at "Health Metrics". Look under the staleness option. 

Doc link: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/configuration-management...

[Derick]

Excellent!  I've verified that the Staleness metric was active, and the Create Task option was active.  I've added an Assignment Group to verify.

I looked at the Duplicate metric and did not see a similar option for Create Task.  Any thoughts on how that task may be getting created?

Thanks!

[Patrick DeCarl1]

Check out https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/configuration-management...

[Derick]

Thanks, Patrick.  I did review this documentation earlier and while it does appear to detail what the de-duplication task is and why it's created, I'm not seeing any information regarding how the task is created or how assignments would be automatically set.  Perhaps I'm overlooking it.