Control-M Integration with ServiceNow

Muffin
Tera Contributor

Hi All,

Has anyone successfully integrated ServiceNow with Control-M ? Can anyone help me with the set by step instruction on how to set this up ?

Thanks in advance!

1 ACCEPTED SOLUTION

This is BMC Control M correct.

You can send email to Service Now from Control M and Spawn an Incident in Service Now.

If Control - M can consume Service Now Incident Table REST API then also you can create an Incident in Service Now.

Regards

RP

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7 REPLIES 7

Heyy RP,

Is there any other efficient way rather than email. For Rest API we need to build some custom connector and dependency will be for all the jobs.

HI,

 

We are facing an issue when auto creating an incident, getting error mail while incident creation for control-m

HI ,

 

We have already inteagrated servicenow with control-m and incidents are autocreating fine. But last one year we are getting and error message while creating incident as mentioned below. Can you help to reslove thisScreenshot 2024-11-12 012948.png