CPU core count, CPU count, Disk space (GB),OS Domain is empty by discovery

[Anshu Anand2]

Dear All,

In our new Orlando pattern based discovery , the windows 2019 servers specially and some other windows/linux servers

these fields are getting empty by discovery itself:-

1. CPU core count
2. CPU count
3. Disk space (GB)
4. OS Domain
5. description

I have checked the input xml payload.there its also making empty on return.

what can go wrong? previously it was not,happened just after pattern based discovery migration in our new orlando.

[Anshu_Anand_]

Hi ,

Yes you were right in madrid one the file is there.sorry for the mistake

In Newyork, the file is there. i just confirmed from demo instance download mid server

In orlando the file is still missing..
I think i need to raise a Hi ticket on portal.

[SiD2]

Hi Anshu,

From orlando there is a change in the mid server side on how the commands are executed remotely.

The WMI collector is deprecated and instead powershell is enabled to run these remote commands.

See below doc link from SNOW. Refer section "WMI Collector deprecation", there is a KB article in this as well to guide on the migration from WMI to Powershell.

From what I see, it should be a seamless migration but I still see some issues here as I also encountered similar issue while dealing with a customer who upgraded to orlando, and they could fix their environment issue using this SNOW doc.

https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/it-operations-management...

Hope this helps you out as well.

Please mark this comment helpful and accept answer if it resolves your issue.

[Anshu Anand2]

Thanks for the info,the issue was resolved 

[NR]

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