While working on service mapping for a particular application, I would try to put a TCP type entry point. but every time it will show me an error. Error Details: Duplicate records found while searching for possible matching endpoints. Will you please...
Hi,Requirement: If there is any open existing alert with the same values, make existing alert as primary and the current alert as secondary. similarly, If the existing alert is closed, the existing alert should reopen and so the incident if another a...
Hello all together,Does anybody has anywhere a good Documentation for which Service Graph Connector CIs a Customer needs to consider the Licensing in form of Subscription Units. I know that by the SCCM Graph Connector no Subscription Units seperatly ...
We are interested in identifying Cloud PCs hosted in the Microsoft Hosted Network, as well as determining the assigned W365 license to the users. These Cloud PCs are registered as part of the Azure AD environment. Can someone please verify if there e...
Have you ever configured Discovery for NetScaler Citrix ADC?I would like to know how to configure Discovery.With the normal OOTB, Discovery is only available up to SDX.If I set Discovery for NetScaler Citrix ADC in this state,Class will be registered...
Hi, I am new to the agent client collector, and I have been looking into the security aspect of ACC. 1. What type of encryption is used by the ACC to locally encrypt sensitive data? 2. Where is the encryption key stored? 3. What is considered sensiti...
Hello, I have a Query on Discovery licensing. Currently we are using ITSM only. But planning to implement Discovery.The list price doc says '8$ per subscription unit'. Question:Is is all that we need to by the number of required subscription units?Or...
Hello Everyone, We want discover storage device but client having challenges to configured SMI credential. Can we discover storage device via SNMP protocol. Any document or reference link.Thank you..!
Hello team, We are trying to discover Windows servers in restricted security zone into ServiceNow CMDB.We have been trying to setup JEA along with Windows team but without luck so far.We have followed all the prerequisite documents and tested this us...
Hi, I am trying to understand the difference between these different CI classes - Application (cmdb_ci_appl), Business Application (cmdb_ci_business_app), Software Package (cmdb_ci_spkg), Software Instance (cmdb_software_instance) and what kind of ...
I am looking to find out how you can find the SNMP Community string from an existing CI record in CMDB.I have an existing IP Switch for example but having trouble finding the SNMP community string which has been added.
Hi ServiceNow friends, We recently noticed that we can't run Sudo -l from the command prompt in Linux or any Linux related patterns. I get this error: Execution of command sudo -l on host xx.xx.xx.xx failed with status 127. bash: -l: command not fou...
I want to populate CMDB hierarchy for example if cmdb_ci_computer is the CI Class Row, then the end of the row should look something like this cmdb: cmdb_ci : cmdb_ci_hardware: cmdb_ci_computer basically want to populate hierarchy of CI class
Hello, I'm looking for some assistance as we are having issues discovering Windows 2008 servers that aren't bound to a AD domain. We've ensured the following prerequisites have been met but we are unable to either get a successful reply via a WMIC co...
on Mid server home page we can see that pattern sync to mid server can any one explain what are steps need to take to sync pattern to mid server and how to process with that
