We have a situation in our environment, where the virtual machine name may be different in vcenter than the actual hostname (DNS name) of the server/computer. As such, I am looking for a clean way to extract this value and map it to a custom field on...
Hi All, Please note that, recently we have implemented the Claroty CTD Service Graph connector for OT discovery. We need to bring in "network" field from Claroty to ServiceNow so that we can use that for mapping location field in ServiceNow. Does any...
Hi everyone,I could not find the documentation related to CMDB Integration Studio Application Data Source. Can anyone please help me find any information for this topic.
Hello Team, I am working for PRTG integration with event management . my connection is successful but i am unable to see event in em_events table. I have already gone through the KB "https://support.servicenow.com/kb?id=kb_article_view&sysparm_articl...
We moved all of our Application Services from Application Services [cmdb_ci_service_auto] to Calculated Application Services [cmdb_ci_service_calculated] what we then started to see was that our storage started to increase day by day ad week by week....
Hi guys, I have a question. Does anyone know how to create a top-down generic app? Can someone teach me how to create this. I tried to create a generic app based in my router IP address but the result is error.
Hi All, Anyone please help me to understand how precedence works when we use Robust Transformation map to update records of cmbd_ci_computer.
Hi,I am in doubt about the ServiceNow Discovery behavior as soon as a CI is decommissioned so it's not operational anymore: What will ServiceNow Discovery do in the CMDB in this use-case?I always was under the impression that, as soon as the CI is no...
Hi,Probably a simple question to answer but just to set my mind in the good mood again.Discovery or any other source can have a CI in it's data but the data of the CI in the CMDB is the same as the data of the CI in the source data so no CI update is...
I have a requirement to display server up time on server forms. I noticed there is a start_date field on linux servers that is getting populated by OOB discovery methods but the start_date field on a Windows machine is left blank. Are there plans to ...
Hi All, How to setup discovery for EMC Data Domain and Avamar.
We are using Event Management to monitor the health of our infrastructure and it's working good. But we have a question with this. Example: We are monitoring a server. Now, we need to perform a change on that server so the server will be down for 1 h...
Traps are received by midServer but they are not seen in Event form.Have installed mid server in a Linux serverHave configured config.xml as follows<parameter name="url" value="https://xxxx.service-now.com/"/><parameter name="mid.instance.username" v...
Hi everyone, Could you please share any docs or links related to best practices in implementing SAM & HAM. - Workshops - Next steps - Overview of how to complete a successful implementing Thanks in advance to everyone who'll share some knowledge! ...
Hi All,We have requirement to just filter out the virtual machines instances on AWS Cloud associated with the servers instances both having the same object ID only so that tag validation can be applied on only those set of servers. But currently the...
