What is Difference between Application and Software Classes
Application and Software in CMDB
Forum Posts
Dynatrace event management bi-directional integration
The simplest solution for us to use is Dynatrace Push connector for integrating Dynatrace events to ServiceNow EM. However, from the docs it’s not clear whether this can be a bi-directional integration. Since it explicitly says Push connector is it s...
Resolved! Duplicates of Models (hardware model) in the cmdb_model table
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
MYSQL Applicative Credential Requirment
Hi All,I want to discover MySQL catalogs for windows and Unix machines. I want to request applicative credential to the MYSQL DB team, but I am not sure what permission the discovery user should have to discover DB catalog.Can somebody share the appl...
Resolved! Oracle DB Catalog Discovery Applicative credential Requirement
Hi All,I want to discover Oracle catalogs for windows and Unix machines. I want to request applicative credential to the Oracle DB team, but I am not sure what permission the discovery user should have to discover DB catalog.Can somebody share the ap...
Alerts are created even though there are no applicable event rules.
We use event management.We manually triggered the event in a condition where no alert was created to verify.However, the alert is created and the following message is displayedmessage:Event rules are not applied.so an alert is being created even thou...
Resolved! How to set multiple CIs in maintenance mode in one change request?
When we create a change request there is a Maintenance Rule ("CI in change window") which sets the CI in maintenance, and the CI shows up in the em_impact_maint_ci table. Any alerts from that CI will have the "Maintenance" flag set to true. Often whe...
Resolved! Service Graph connector for SolarWinds
Hello, I ma trying to configure the Service Graph connector for SolarWinds to poll our on premise Solarwinds server and populate our CMDB. When testing the connection I receive an error message which is not really helpful: com.glide.plan.runners.Fl...
JSON Parser Step Error - Flow Designer
Hi, How do I use JSON parser step in flow designer along with 'REST' response saved as attachment ? So I am making a Get REST call and saving the JSON response as a .txt attachment in servicenow. I'd like to use JSON parser step after this to parse r...
Best practice for updating OOB Patterns Discovery
Hi Team,I wanted to understand the best practice available for updating discovery patterns where only 1 field entry needs to be remapped .Eg: currently server name is being mapped by FQDN entry, instead of that I want to make remap it with another va...
Resolved! Duplicate records of IP phones are consistently being generated within the comm HW table
It appears that the ServiceNow Discovery process is causing most of the duplicates in the communication hardware table. Each time ServiceNow Discovery fetches a configuration item (CI) with the same name, it doesn't update the existing CI but creates...
Detection of New SNMP SYSIDs
Is there a way to detect when discovery is encountering new SNMP SYSID OIDs?I ask because if the SYSID OIDs are not setup discovery will try and use either the Router or Switch patterns. This may get a device in to the CMDB but under the wrong class...
Resolved! Ability to discovery users in local administrator group on servers
Hi, Our server team would like to create reports based on users in local admin groups on servers. Is there an OOB way to discover users in local admin groups on servers? I found an article that describes how to do it but it is from 2015. https://www....
Azure Discover all subscriptions in single discovery schedule
Hi, I am looking is there any way we can discover cloud resources of all the azure subscriptions in a single discovery schedule. we got around 44 subscriptions in a service principal so was wondering if we can do a single discovery for all of them?
Resolved! Dynamic Service Level
Hello All, Is there a system property or other setting to set all dynamic service levels to the same? I know you can select the number of levels in the csdm wizard but is there somewhere to set the levels for all maps currently created? Or would I ha...
