Discovery of EMC data domain and Avamar
Hi All, How to setup discovery for EMC Data Domain and Avamar.
Forum Posts
Resolved! SNMP traps are not processed by midServer
Traps are received by midServer but they are not seen in Event form.Have installed mid server in a Linux serverHave configured config.xml as follows<parameter name="url" value="https://xxxx.service-now.com/"/><parameter name="mid.instance.username" v...
Resolved! ITAM Implementation best practices
Hi everyone, Could you please share any docs or links related to best practices in implementing SAM & HAM. - Workshops - Next steps - Overview of how to complete a successful implementing Thanks in advance to everyone who'll share some knowledge! ...
Resolved! Discovering Linux Servers on the Azure Cloud
I have an on prem Linux server which was migrated to an Azure Cloud. After the migration, ServiceNow is not able to discover the Linux server on the cloud. ServiceNow successfully discovers the Virtual Machine that it runs on, but it is not discove...
Has anyone used the Google Cloud Platform (GCP) Asset Inventory Discovery? What is the use case? Is this scalable?
Has anyone implemented Google Cloud Platform Asset Inventory Discovery as depicted here: https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/service-mapping/reference/gcp-resource-inventory-discovery.html What is the use...
Resolved! CMDB vs Asset Records
Hi everyone. I'm working on Asset Management side and I have this scenario, where my assets serial always changing because the CMDB team is updating the serials in their CMDB table base on(RITM Request to update Serial). Because of that, I have lot o...
Discovery Schedules for AWS and Azure
We are discovering AWS and Azure cloud resources and servers. In each cloud provider, we have many service accounts. For AWS, since we have a master account, it appears we can rely on a single discovery schedule to discover cloud resources for all s...
Resolved! ESX server Discovery
Hi All,We are looking for a way to discover ESX servers in our environment through SNMP. Is it possible to get all the details of ESX through SNMP. If yes, if anyone can help us with the prerequisite or steps for the SNMP discovery of ESX, it will b...
Discovery status is "Socket is closed" for Cohesity Integration
Hi, I am integration servicenow with Cohesity.I can see cohesity resource are getting created in cohesity table (VMs, Protection Jobs,..) and also Event records are . generated for critical alerts. But Discovery status shows "Socket is closed" and Mi...
RTE Entity Mapping Conditional Script - Access input of ETL Entity which doesn't have Path field
I have RTE Entity Mapping:Source Entity - ETL Entity of import set table which don't have filled Path fieldTarget Entity - ETL Entity of staging tableI want to have a conditional script for RTE entity mapping from source entity to target entity. In t...
Transformation Failed Error
Hi All, I am importing data in CMDB using Service Graph Connector for Microsoft Azure, with the help of Robust import set transformer. I have received 'transformation error' for few records, rest are processed properly.Attaching the error screenshot ...
Resolved! Why Discovery Schedules are hanging when multiple CI IPs addresses are associated with a single device?
Hello Community. While running discovery schedules some IPs addresses are hanging and discovery never finishes.I noticed that the IPs addresses that are hanging in the scanning phase are associated with particular devices.These devices have multiple ...
File Transfer from ServiceNow to SFTP Server Not Working.
Hello, I'm attempting an SFTP file transfer from ServiceNow to an SFTP server from scratch. I've followed the steps outlined in this article (Article Link), but I'm encountering the following error: 'The Transport Protocol thread failed java.io.IOExc...
How to remove No records to display image in san Diego version
How to remove this image? when no record found.
Threshold based monitoring using agent
Hi Folks, I have installed agents in windows systems, and need to monitor basic metrics like CPU utilization , available space etc. I want to generate events and alerts based on threshold values , for eg if CPU utilization is greater than 90% raise c...
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