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10-30-2022 11:20 AM
I want to update current records in cmdb_ci table but when user clicks on the UI action it should open the comment box and when user clicks on ok it should update data along with that comment in short description.
can anyone help me with this requirement, that would be really helpful.
thanks!!
Solved! Go to Solution.
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11-01-2022 04:31 AM - edited 11-01-2022 04:33 AM
Please try the below script:
function UpdateData() {
var answer = confirm('Do you want to update this record');
if (answer) {
gsftSubmit(null, g_form.getFormElement(), 'function_name');
}
}
if (typeof window == 'undefined')
updateValues();
function updateValues() {
current.setValue("state", 7);
current.update();
var childInc = new GlideRecord("incident");
childInc.addQuery("parent_incident", current.getUniqueValue());
childInc.query();
while (childInc.next()) {
childInc.state = "7";
childInc.comments = "Your comments here";
childInc.update();
}
action.setRedirectURL(current);
}
I hope this help.
Please mark this helpful if this helps and Accept the solution if this solves your issue.
Regards,
Kamlesh
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11-01-2022 05:43 AM
thank you it worked 🙂