Create event followed by an alert if MID server goes down

[_navin9898]

Hi Team,

Good day!

I am working on requirement where I need to generate an event followed by an alert when MID server goes down.

Could someone please let me know how can I accomplish this, I am newbie when it comes to 'Event Management' and still exploring the same.

Best Regards,

Naveen

[ersureshbe]

Hi,

In my opinion, rather than organizing an event, it would be more effective to generate an automatic incident from ServiceNow. It is advisable to consult the 'ecc_agent.do' table to monitor the status of the Mid server. When the 'Status' indicates a change to down, an incident should be created and automatically assigned to the appropriate team.

[James Behrens]

There are clearly LOTS of ways to do this. We will be implementing Event Management soon. I am curious of the collective answer.

We have a substantial IBM Tivoli onsite. All other support groups, we would direct there and have them set up a monitor. That system generates INCs to the appropriate support group. I'm not sure why we (ServiceNow support) use ServiceNow (HI) to page our platforms group instead of our on EOM.

As @ersureshbe mentioned, you could have a business rule watching ecc_agent.status, that would work too.

I'm curious how event management will do it.