Database discovery

miguelrios · ‎09-21-2017

Hello,

I'm seeking for guidance,

We are using Discovery to get some database servers, the problem/concern we have is that we are getting the instances or listeners (using Oracle as example) related directly to the server (AIX) but we don't see the database server classification for Oracle, or an application between the AIX server and the listeners,

Basically the Database admins want to see, AIX server -> Oracle application -> Oracle Instance in the dependany view,

Do you know why is excluding this middle Oracle application element?

Thanks in advance.

bernyalvarado

doug_schulze · ‎09-26-2017

Miguel,

That would be correct, there is no concept of database server, you have a database instance that runs on a compute. Two separate and distinct CI's with no concept of a general "oracle application"..

now to be fair in a service model there could be a business application that supports a service, say Database services but that does not fit into a structural CMDB model. Clearly looks represented as it should and please welcome your DB Admins to the world of ITIL for me

Let me know if that helps or if I can provide additional understanding.

View solution in original post

doug_schulze · ‎08-30-2018

DB Users? Not out of box

monica12 · ‎05-29-2020

Hi, i am facing a similar issue, please can you tell me what approach you followed in the end while discovering DB , DB instances?