DataCenter Documentation - where to put items in ServiecNow

rbrenckle
Kilo Contributor

an hour ago

We are in the process of transition our IT "documentation" from its current location into ServiceNow. A large majority of it is going into the Knowledge Base which is perfect for How-Tos however there are some items that we are not sure what to do with.  

 

Information Technology/Data Center items such as:

1) ISO files (for instance VeeamRecoveryMedia.iso)

2) License files (.lic files)

3) Purchase and Renewal information

4) Various reports: Preventative Maintenance, Device Health Check

 

What module(s)/location(s) in ServiceNow would work well for the type of information listed above?

 

Thanks.

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Kieran Anson
Kilo Patron

5m ago

1 and 2 would work best in a document management system such as SharePoint. 

 

3 sounds like a fit for contract management 

 

4 depends what information these contain, and what attributes you require in order to report / drive workflows from.

 

ServiceNow can hold attachments, but it shouldn't be seen as the go-to for all files 🙂 

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