Datto RMM Event Management - anyone ever integrated?

Carl32
Kilo Contributor

‎04-06-2022 02:14 PM

Hi,

Interested in comments, views, feedback on experiences integrating with Datto RMM.

We are currently stepping through our ITOM journey (discovery and CMDB complete) - currently Service Mapping and want to prove out an end to end flow to Incident creation.

Our Support Partner uses Datto to monitor our Windows Server environment and I can't find much info on integration or push/pull connectors.

 

Thanks in advance.

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Rahul Priyadars
Tera Sage

‎04-06-2022 08:57 PM

You can try using Scripted REST API from Service Now EM if there is no OOTB PUSH or PULL Connectors. 

if DATTO can POST data using API it will work as it is once data reaches Service Now EM_EVENT Table.

To insert records in the event [em_event] table with a single call, use this web service API:

https://<instancename>.service-now.com/api/global/em/jsonv2

https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/event-management/task/send-events-via-web-service.html

Regards

RP

 

Rajendra17
Kilo Contributor

‎04-07-2022 12:59 AM

Hi Carl,

 

If there is no out of the box connector available in service now you can integrate with REST API. Servicenow exposes rest end point to event table. 

 

You need to code a script to convert the Datto event to SNOW event format, make a JSON string of it and send it to the API as a payload. This event will be available in EVENT table in ServiceNow

 

Br

Rajendra

 

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