Discovered CIs created with empty name value

[thomas81]

Hi, just been running discovery in our test environment and I've noted a few hundred CI have been created where the CI name is empty for the following classes;

Exit Interface Routing Rule

Next Hop Routing Rule

I suspect this might be down to the fact I've not started to discovery network devices (ie switches, etc) and will then be populate with a name once the device is discovered?

If not - then I appreciate a heads on on why the 'empty' named CIs

Thanks, Thomas

[Mark Stanger · Accepted solution]

This is normal behavior for these tables I believe.  They're really not used for anything other than discovery itself...to aid in discovering router/switch relationships.  According to this doc link 'name' isn't populated for the 'dscy_route_next_hop' table.

https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/reference...

[robertgeen]

Mark is correct that this is fine. This data is really just mapping between interfaces and really doesn't have a name (honestly in many ways it's kind of garbage data and from what I believe it's not even used by Layer2 topology). You can safely ignore these and if they are flagging on your health dashboard then you can go into the CMDB Class Manager and turn the check off for these specific classes. Thanks.

[thomas81]

Mark and Robert - many thanks for confirming this.

They are now appearing on any of my dash boards (yet)... 🙂

Thomas