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CI Updated and Most Recent Discovery

I have a very large volume of CIs of various types where the "Updated" date and the "Most Recent Discovery" dates are over a year old, yet the Operational Status and the Install Status are Operational/Installed. For now I'm limiting this question to ...

Best Practices Filtering Specific VMs During vCenter Discovery

We currently run vCenter Schedules and are looing for Best Practices to filter specific VMs so they will not get processed and create CIs. One option is to filter the VMs based on the VM name containing specific information such as "test" or "copy". ...

Joe P by Tera Contributor
  • 821 Views
  • 1 replies
  • 1 helpfuls

Resolved! Associate Multiple Users as Approvers for a Business Unit

For certain catalog items it is necessary to gain approval from a user who is associated with the submitters organization. The users who are designated as these senior level approvers for an organization are not necessarily a member of that organizat...

fcaruso123 by Tera Expert
  • 1144 Views
  • 3 replies
  • 0 helpfuls

Enabling SSL/HTTPS on self hosted env't

We're trying to enable SSL/HTTPS on a self hosted env't. SN has come back and said we need Apache web server on top of SN to do this. We haven't found much information online as to how this is done or if anyone has done something else. If you have an...

Resolved! Mid Server still says Validating after installing

I just installed a midserver for my developer instance to play around with creating discovery patterns but I can't get it to validate.  It is installed on Linux (Debian) and the user I am using has sudo access but I'm thinking that may not be right o...

Assignment Group Duration of Incident Excluding OnHold Time

Hi,  I am working on one task where the user asked that he wants to,  How long each assignment group spent on that incident excluding On Hold time. Incident can be reassigned to n number of assignment groups. So what i dd is I calculated the time for...

Muskan Hans2 by Tera Contributor
  • 2523 Views
  • 8 replies
  • 0 helpfuls

Mid Server

We installed the MID Server using the ServiceNow documentation linked below. However, since it was installed on a laptop, it is constantly down, and the client has host available.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB...

Unable to view planning console

Hi, I'm unable to view planning console view, I'm getting this As i have required roles and still unable to view, but i can view project tasks and wbsPlease help me in this  

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Need to fetch Application name on VM(Azure) form level

Hello Experts, I am struggling on an issue where "Application name" is not populating on "Virtual Machine Instance" form. This virtual machine is related to Azure. And here the setting is done in a way: If the application name is automatic updating b...

Ashu Rohtak by Tera Contributor
  • 649 Views
  • 2 replies
  • 0 helpfuls