Discovering "IBM Websphere MQ" CIs (Queue Managers), but not "IBM Websphere MQ Queue" CIs

[mholmes]

ServiceNow's CMDB came with the following MQ-related tables:

IBM Websphere MQ [cmdb_ci_appl_ibm_wmq] - Documented as "a running instance of IBM Websphere WMQ", which didn't tell me much until we started running Discovery and found it populated with queue managers, which is great.

IBM Websphere MQ Queue [cmdb_ci_appl_ibm_wmq_queue] - Seems to obviously refer to queues.

When we implemented horizontal Discovery, we started discovering the queue managers, but we are still not seeing the queues.

The only good source I can find on the queue table is from a document called Prerequisites for performing top-down discovery using Service Mapping. This implies to me that queue discovery is part of Service Mapping, which we have not implemented yet.

I've seen a few posts in the community indicating that some people have discovered MQ. My questions are:

1) Is my assumption that MQ queue discovery is part of Service Mapping correct? Or should I be expecting to see at least something from horizontal Discovery?

2) Are any special plugins (beyond Discovery and/or Service Mapping) or third-party tools required to discover MQ queues, or is it in OOB capability? I found a slide deck from a company called "Syncsort" that refers to MQ queue discovery.

3) How well does it work OOB in your experience? If I have, say, Tomcat instance listening to a queue, can I expect it to find that relationship to the queue OOB? Or would determining the relationships between queues and applications require custom work?

[Ashutosh Munot1]

Hi,

This is what my experience says:

1) Is my assumption that MQ queue discovery is part of Service Mapping correct? Or should I be expecting to see at least something from horizontal Discovery? cmdb_ci_appl_ibm_wmq meaning IBM WebSphere MQ will be discovered with horizontal discovery and to discover the queue you need to perform Top Down Discovery.

https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/discovery/reference...

2) Are any special plugins (beyond Discovery and/or Service Mapping) or third-party tools required to discover MQ queues, or is it in OOB capability? I found a slide deck from a company called "Syncsort" that refers to MQ queue discovery. No Only Discovery and SM is enough with Patterns upgraded to latest version.

3) How well does it work OOB in your experience? If I have, say, Tomcat instance listening to a queue, can I expect it to find that relationship to the queue OOB? Or would determining the relationships between queues and applications require custom work? With horizontal discovery no, but with Service Mapping yes possible.

Thakns,
Ashutosh

[mholmes]

Thank you, Ashutosh!