We have a CSM module and recently implementing integrations with monitoring tools by leveraging event management. We would like to understand whether incident should be created from an alert or customer case. What is the best practice?
We're using Discovery to populate our CMDB but also doing some importing of data. As a result we've determined a data dictionary for IT is necessary and the original Ask is to locate the attributes and values (variables) for what we've built to date....
Can we discover any IP enabled device - like IoT devices, CCTV etc using ServiceNow Discovery.
I want to link both the events to same alert if the node/instance is same for the events generated in last 2 hours. How I can configure event rule for this definition?
Hi All, I am using Robust Transform Map to integrate ServiceNow with Intune. Now the requirement is that based on some specific condition Intune will be able to create/update data in ServiceNow(Need to gliderecord the cmdb table to check these condit...
Hi Community, we are trying to get Discovery set up with JEA. However, we can't get the custom certs generated by/for our internal CA to work. We started with the suggested start configuration and the self-signed cert, which worked right away. Howeve...
on TokyoWe doubled checked account permissions, they are good. We doubled checked all ports, nothing is dropped but the scans to all of the window servers are very, very slow. like 8+ minutes to just scan one server. The CI is created but in the logs...
Hello I've been asked to map out the following from our CSDM deployment Business Service -> Business Service Offering -> Application Service I've tried to use CMDB Query Builder which works perfectly for business service offering -> application servi...
When I update a software installed on CI(eg. server) and run discovery, the installed software tab shows the updated version info of the software. How can I views the previously installed version history of a CI?
Hello Community, We have Dynatrace set up in our env via Event mgmt push connector (OOB). We were exploring to get SGO -Observability as well. However wanted to understand what would be the prime use of getting SGO? If we get our Dynatrace connector ...
Hi, I need to manually build the service map of an Application Service using a load balancer (F5-BIG-IP).I'm trying to reproduce the exemple provided in the Servicenow training ;An application service, with a load balancer entry point and 3 tomcats ...
Hi,I have created a schedule import, in which i have wrote below script to remove the attacment from the particular data source record once import set processed. Now i want to attach the same attachment in the respective import set record (sys_impor...
Hi All,I have a requirement to bring in the certificate template information during the certificate discovery. When I check the discovery of the certificates everything is happening within the port probe itself, I dont observer any pattern in the ECC...
We are Running a Discovery project and have been having issues discovering relationships between devices on sitesWe can only see individual items . We can See witches and routers and no Relationships between them on the dependency views...
I need help with the solution. Below is a screenshot of the task and scenario. If you scroll down beyond that, you will see my Step configurations as they are currently, along with a screenshot of the results on the device following a re-run of Disc...
