discovery workstation scans - incorrect serial number

[Ravish Shetty]

hi all,

discovery horizontal pattern for workstations are pulling serial number from win32_baseboard as 'L1XXXXXXXXXX'

instead, they are expecting the serial number pulled from Win32_SystemEnclosure which is 'PCXXXXXXXXX'. this is the same number we get from the SCCM imports. not sure whats going on here...

[Roopesh Anreddy]

You can follow this KB. This applies to "Windows OS - Desktops" pattern as well:

https://hi.service-now.com/kb_view.do?sys_kb_id=5a902894dbeaf7402be0a851ca9619d8

[Ravish Shetty]

thanks, Roopesh, I haven't tried it yet but this looks like it should work. it's a shame that it might be a customization.

[chuckm · Accepted solution]

ServiceNow has created an out of the box solution to choose the BIOS Serial Number instead of the Baseboard Serial Number for the Windows OS - Servers pattern.  The update is being released in Paris per KB KB0786378:

BaesBoard Serial number is populated on the serial number record instead of the BIOS Serial number f...

New mid server property introduced "mid.win.baseboard.or.bios.insertion" , based on the property value (true / false) pattern will insert BaseBoard or Bios Serial number.

If false - BaseBoard number will be populated
If true - BIOS serial number will be inserted

[Martin Grosskop]

Has anybody been able to test the new solution provided by ServiceNow in Paris?

I can see the new pattern tests the new property called "mid.win.baseboard.or.bios.insertion".

And sets a variable in the pattern called "baseboardOrBiosSerial".

But I cannot seem to find where it tests that variable later in the code.

Unfortunately I don't have an instance that is running Discovery that I can upgrade to Paris just yet.

Regards

Martin