Has anyone integrated ITM (IBM Tivoli Monitoring) directly to ServiceNow Event Management

[Colin C1]

Has anyone integrated ITM (IBM Tivoli Monitoring) directly into SNOW event management. I know there is a NetCool connector but my customer needs to send events directly from ITM to SNOW without going through OMNIBus (Netcool). Has anyone done this and if so how did you handle getting the events to SNOW (ex web service call like REST API)

[Rahul Priyadars]

There is no OOTB connector of Service Now event Management  for IBM Tivoli . I see one for IBM Netkool.

I assume IBM Tivoli and IBM Netkool are two different product Suites. 

You need to do Native Way using REST API direct or Scripted one.

https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/event-management/task...

See if this blog is any kind of help for you.

https://www.orb-data.com/integrate-ibm-tivoli-netcool-with-service-now/

Regards

RP

[Colin C1]

Thanks for the quick reply. I think it's going to have to be REST API by the sounds of it. Just wanted to get a second opinion. Thanks!!

[Ashutosh Munot1]

Hi,

We did this in some other way.

1) IBM Tivoli is sending events to our MID server in XML format

2) We have Scheduled import created which will import all the files from MID Server into out import set table on regular basis like every 5 mins.

3) That xml is processed and converted into an event.

4) Then your event management comes into picture and everything happens.

Thanks,
Ashutosh

[Colin C1]

That's very helpful and a great suggestion. Can you tell me how you setup the file import from the MID server?

Was it FTP data source via import set or did you have another method of ingesting the XML file?