CI Owners
How have you and/or your organization addressed the issue of populating the (owned by, managed by and assigned to) fields in the CMDB as these can change often due to various reasons?
Forum Posts
Move KB Articles to New Instance
Hi all,We are doing a re-implementation and starting from scratch in Fuji. We have Fuji stood up in our test instance for development and want to move all of the KB articles that are currently in production (Dublin) to the Fuji instance. Is there...
Resolved! Best way to disable Password Reset and Password Change?
We recently upgraded from Helsinki to Istanbul. As a result, the following application was activated by default: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/administer/login/concept/c_PasswordReset.html?cshalt=yesWe have...
Blacklisted errors when running discovery
I am getting the following blacklisted errors when running the VMware scan. This is the first time I have created a schedule for vmware. Any help would be greatly appreciated!Ric
Resolved! Get URL Parameter in Content Management IFrame URL block
I'm creating a CMS section for our Human Resources division and I want to be able to pass a URL with a sys_id to a user and when the user goes to that URL a specific record opens in an iframe in the CMS. In the IFrame's URL block is there a way to g...
Resolved! How does one obtain the sys_id of the device being discovered in the Sensor?
Hello Community!I am writing a custom Sensor for a cluster of clusters that is incorporated within my company's infrastructure. I'm having a lot of trouble refering to the Solaris Server that is currently being discovered as I cannot find a way to ...
Resolved! How does AMDB to/from CMDB CI updates happening
I would like to understand how CMDB to/from AMDB CI updates are happening. There is a requirement for me to delete CMDB CI's but that shouldnt affect AMDB CI;s - how do i achieve and what is the impact analysis i should do before it tampers the produ...
Is MID server mandatory for Discovery?
Hi,Can there be discovery without a MID server?ThanksWaseem
Resolved! Create AD Orchestration stripping escape characters?
All, Having an issue with the "Create AD Object" orchestration activity. Specifically, I'm trying to add a Manager to the User object I'm creating. My understanding of PowerShell (which is what the Orchestration Activities use underneath) is that th...
"cmdb_ip_address_dns_name" table showing Duplicate IP address attached to ci's.
HelloWhen i checked DNS name of a CI it have multiple Duplicated IP address Attached to it. Can i know is this normal to exist such duplicated IP address for a DNS name of a server.If it is abnormal can anyone please let me know any way to overcome s...
Service Mapping - knowing how to find configuration information
Many Business Services involve various applications such as Apache, Tomcat, Weblogic, etc. It is hard to know where to find the needed information such as database connection info or other information about connecting to the next item in the busine...
Resolved! External connectivity for MID server
Hi folks,In the documentation, there is a requirement for MID server to connect to install.service-now.comImportant: Ensure that the MID Server can connect to install.service-now.com to download and install updates.Is there a static IP address for th...
Resolved! Can a Tree Picker be enabled for a Custom Table or Field?
I have a client that would like to make a custom table (Conference endpoints) searchable with a Tree Picker. Using the tree_picker attribute on the u_parent field does not seem to work. The u_parent points to itself similar to the location table....
Resolved! Problem Discovering VMware vCenter instances
I'm getting the following error while trying to run Discovery on a vCenter instance:Unable to establish connection to https://x.x.x.x/sdk (where x.x.x.x is, of course, the real IP Address)I can browse the url from IE on the MID Server, but just keep ...
Resolved! Getting Current Record Value from Workflow when type is list collector
Hi, So I am have a form and when they submit the form it creates a record and kicks off my workflow. I have a script where I get the values they entered by current.namei.e. current.first_name will return the name they entered into the form for that f...