The Identification Simulation documentation specifies that the 'ITIL' role is required. It appears that is technically correct, as the menu option allows an ITIL user to bring up the window. But if a simulation is executed by a non-admin user, t...
On the Incident table, there is a particular out-of-box UI Action that I'm going to modify to be more intuitive and useful for us.The UI Action is called Create Request. Out-of-box Code: //Update saves incidents before going to the catalog homepage ...
Hi All I am trying to generate a report that will show me in chart format how many tickets have been closed by individual engineers within an assignment group. I would like on the side axis number of tickets, and then on the bottom axis each indivi...
Can anybody point me to a documentation or post that can show me how to Discover iLO devices? Is there any official documentation from ServiceNow? Many thanks in advance
Hi, We are using Discovery. There are lakhs of records created in 'Next Hop Routing Rule' (dscy_route_next_hop) table. Due to this, the CMDB health dashboard is low (says duplicates in the CMDB correctness scorecard) and in Duplicate CI's report. How...
Hi All, I am getting "Authentication Failure" while clicking on "Test Credential" in Discovery, even though the username and pwd i gave are correct. There is no domain exists here. Also I tried by prefixing ".\" before the username, that also didn't ...
Right now we don't have direct LDAP integration w/ Servicenow (we're playing w/ some various 3rd party apps to control other aspects in our environment, so are not sure yet from what level we want to control what) - however, I'm wondering if there ...
Hello Experts, I have a requirement, where i need to take out report of CIs that marked retired in past 7 days. i am stuck between cmdb_ci_computer and sys_audit table. i need only CIs that was marked retired. Any help is highly appreciated.
Hi Need to discover stand alone storage (pure) and would like to know how to go by and what is needed in terms of credentials. Presently I was provided with an userid/password that is able to ssh and sign on to the pure web site. When I run discovery...
I have a problem with Discovery and Juniper routers. These devices are configured with a "management IP" that is bound to a loopback address. This is a common network management practice in large shops. However, the management addresses are lost du...
I have been googeling for an answer to this but havent found anything that can help me.I'm doing discovery on a set of IPs but I cant seem to classify any of the objects. I'm expecting Windows Servers but the most detailed message I get is "Terminate...
What is the difference between Credential less Discovery and Credential Discovery?
Failed Exploring CI Pattern, Pattern name: Windows OS - Desktops, To Check Pattern Log Press Here Getting this error while doing discovery. Below is file attached
Hi All, I am requested to clear the dump logs off the Mid servers which are causing critical out of space issues. May I get some information on which is the appropriate place to look for the logs. Is it stored anywhere else than the 'Logs' on the Mid...
Hi There, I am working on project where discovery is used primarily to load new CIs into CMDB table. Currently I am facing issue mentioned as below. There are 2 IPs on windows server CI, One is created as Backup and other is created as Production ...
