Our environment has recently had an increase in transactions being cancelled. it varies on when it happens. Can be after a global text search or a user can just be opening an incident. Can anyone provide guidance on where I should start looking at tr...
Using Istanbul...I created a report starting from "Discovery Log" showing failed authentications. In my report I've included the column "Device.DNS Name" to help in my troubleshooting. Turns out, if my MID server host cannot perform a reverse loo...
Hi, We are performing a Disocvery using IP Ranges and would like to use the IP Address to populate the lcoation of the discovered devices This could be based on the first three octets of the IP For eg. if the IP is 10.2.8 - Site A, if the IP is 10.2....
How to trigger a workflow while a incident ticket is created
Hello Folks, I am trying to figure out where & how I could implement the following behaviour in Event Management. I feel I have the basics down, but now as I get into very specific handling of events to alerts to incidents, I am running into a lot o...
I'm learning to use Cloud Discovery to find CIs in Azure. The Azure Subscription has many related sections that have filled with CIs such as Azure Virtual Machine Instances, Azure Virtual Networks, and more. You have to be a discovery admin to view...
Hi The Software Installed tab in Windows Discovery Status is showing empty for all the discovered CI(s) The Discovery console definition shows like this Can you let me know why Discovery is not picking up the software installed? Thanks
Hi all, Having some trouble with creating user accounts. We operate a co-sourced helpdesk, where the previous ServiceNow owner here in my company had a single account that was shared among end users in the third party vendor. I'm not happy with this ...
I have a list of sys_ids of the users. I am querying the sys_user table with this list of sys_ids. from the result set i am trying to export the data. The data include the user_id, full name and sys_id. My issue is that when i export i am not seeing ...
Hi All I am trying to perform discovery, even though with successful discovery, IP affinity record is not getting created. But while I am performing discovery using mid server IP, it creates record in IP affinity table. Also when I am trying to perf...
Something that's come up a couple of times, now, is the need to set a default password for a set of users (generally because we're about to kick off UAT). I've tried scripting it before, and have never had any success and inevitably have to just do...
I would like to be able to set the time zone for a location and for users that have that location in their user record, to have the location time zone as their default time zone. As our proposed feed of user data does not indicate time zone preferenc...
It appears when I enter a number larger then 10 digits into an integer field, the field is populated with 2147483647 (which interestingly enough is only one of 4 double mersenne primes). Is this a limitation of that field type?
Linux Credential has been tested and validated via the "Test Credential" Added csh to the MID Servers mid.ssh.shells_supported Configuration Parameter Added "allow_unsupported_shells" = True to the Unix - Classify multiprobe When I run discovery er...
My team gets regular reporting requests from service desk leads for historical reporting on incident assignment. A typical request is "I want to see all incidents opened last month that were assigned to my groups at some time." I haven't seen an el...
