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Integrating external data with ServiceNow

We have some external data that contains, among other data, usernames and computer serial numbers.   For example, the external data shows what computers a user has logged into (and when).   This information can help our users locate assets when the l...

hmartin by Kilo Contributor
  • 3416 Views
  • 2 replies
  • 0 helpfuls

Chassis SN vs System Serial - Which is used

I'm not successfully finding where current.serial_number or serial_number is set on a server CI.   System serial number is being used to populate the serial number field on a server CI rather than Chassis.   Is there a reason discovery prefers system...

cyked by Mega Guru
  • 5745 Views
  • 8 replies
  • 0 helpfuls

Storage discovery error

We have configured one of our MID server as CIM server to discover storage devices. After adding one device to the CIM, the discovery of MID server created storage servers in CMDB. But after adding few more storage devices, nothing is getting discove...

Rakesh16i by Kilo Expert
  • 3230 Views
  • 5 replies
  • 1 helpfuls

Midserver down issue

Hello Team,I am facing issue with mid-server. once we start the mid-server, status changes to up but within no time it again changes back to down state.Below are the latest log statements from agentlog file:06/01/16 11:27:06 (752) ECCSender.1 Sending...

Rajesh M1 by Giga Guru
  • 3876 Views
  • 4 replies
  • 0 helpfuls

Resolved! Storage discovery issues

Hi,I am trying to discover storage devices and have configured CIM credentials. I have created a schedule with Storage IPs but discovery is not yielding any results. Unable to find what is the issue as the logs are not telling anyhting relevant to CI...

Rakesh16i by Kilo Expert
  • 3363 Views
  • 4 replies
  • 2 helpfuls

Need solution for looping approval requests

I have a service catalog item that allows the requestor to select any number of distribution groups, from a slushbucket, to become a member of. The catalog item 'workflow' simply creates a task for our helpdesk to manually acquire approval from each ...

Resolved! Help with CURL

I have a curl command which is running perfect, I want to convert this into a REST Outbound Message, I 'm getting 500 [Internal Server Error]return codecurl -u username:123456abctoken https://endpointurl.com/api/methodnameIn the REST message configur...

snowcone by Giga Guru
  • 4075 Views
  • 3 replies
  • 0 helpfuls

Look for a particular file via discovery

All,I'm new to the ServiceNow platform and the world of custom probes/sensors and I have searched but cannot find what I'm looking for.I am looking for a way during Windows discovery, to look for a particular file (defined name/path) and gather the M...

tomcollins by Tera Contributor
  • 2380 Views
  • 4 replies
  • 2 helpfuls

Resolved! Run Discovery Schedules Consecutively

We have a number of Discovery schedules that we're trying to run periodically, however we are not sure how long each job will take to complete and we'd like to ensure that the next schedule doesn't start before the previous one finishes. Is there a w...

Resolved! MTBF

Hi All,Can anyone suggest me how to create MTBF Report for incidents?Regards,Kumar

hemanth_ by Kilo Contributor
  • 8504 Views
  • 5 replies
  • 0 helpfuls