Duplicates CI's

[DomnicI]

Duplicates CI's - serial numbers

After Remediating the old duplicate task and closing the task as completed a new De-duplicate task is getting created with the same serial number as duplicates on the CMDB and Asset table with the same created date and the discovery source is showing as unknown. The Duplicates CI's are getting created only at 3:00am CET with multiple classes.

Checked the schedule of CMDB Health dashboard as it runs daily at 9am CET duplicate task are  getting created around 9am CET.

There is no one manually uploading the data during the that time and the discovery source is showing as unknown

There is no discovery tool running in my organization but there are few integration tool running like sccm and devsecnet. 

Please provide your suggestion  

[DomnicI · Accepted solution]

Hi Pratiksha, Thanks for your quick response.

We are using normal, import set like sccm integrations and i don't find any error all the records has been processed  

[Pratiksha]

Are you using service graph connector? If not then the data is not going via IRE. Please check the integrations. If it is using IH ETL then it is fine. If using norrmal, import set then check if it is calling IRE or not. 

[DomnicI · Accepted solution]

Hi Pratiksha, Thanks for your quick response.

We are using normal, import set like sccm integrations and i don't find any error all the records has been processed  

[DomnicI · Accepted solution]

Not using service graph connector. Using sccm intergration import and till now there is no error all the devices has been processed and its going through IRE