Ebonding 2 Servicenow instances

[rwagner]

Hey there everyone... I have a question regarding Ebonding.

Are there any tutorials on how to Ebond 2 separate instances of Servicenow? I have a q request from a client to Ebond our Servicenow deployments.

Thanks!

[codyk]

Benjamin what's your 2 cents on eBonding 2 instances with completely different configs? (Incident, Change, and Problem table structures and workflow are not the same, nor Instance Versions)

[ben_nuttin]

If you use out-of-the-box functionality, you would leverage the web service framework to get data from one instance to the other, into an import set table. Then you would have one or more transform maps getting the data from the import set table (representing what the data looks like in the source instance) into the target table. If you have multiple point-to-point integrations, you'll have to do that with each.

Our SN app use what we call "table maps" that in effect do the same thing - before you send data from the source instance to our message broker service, you can manipulate it (remap fields, change values, run scripts, etc), so that a data consumer connecting to that same message broker service will get a data element in a "language" it understands. That way you can really focus your time and attention on mapping processes together between the two instances, as opposed to the "plumbing".

[gyedwab]

Sashikanth makes a good point that your approach should be tailored to what you need the e-bonding for.

Team Development is designed for moving configurations from instance to instance in a development environment.

The Replicator solution that ben.nuttin has is very good at moving data from instance to instance so that you can drive workflows and automation as data moves back and forth.

However, sometimes people push information between ServiceNow environments for reporting purposes. If that's your use case, Explore Analytics can report live against data in multiple SN environments without moving data around. It queries live using a custom web service and joins the data together on the fly -- all it needs is an update set in each instance and a service account.

[cherylmansa]

Hey Rich! In regards to your question regarding ebonding and looking for some tutuorials you should check out SYNQ at http://www.synq.cloud. It should help you out some! - Cheryl