Email Configuration Setup using google apps

[afdafd]

My goal is to setup the email configs so a user emails email@mycompany.com and that creates a ticket. All emails to the user appear to be from email@mycompany.com

I mirrored setups i have used for other software that connects just fine. I was following this wiki http://wiki.service-now.com/index.php?title=Configuring_Email

I found this: http://wiki.service-now.com/index.php?title=OAuth_Email_Authentication but it looks like it is for gmail not for google apps. Also, i cant submit tickets via hi yet (something about not being passed the implementation phase) to get it installed even if i wanted to (and it takes SNC to get it installed).

These setups are from system properties -> email
Enable email sending (SMTP)
Yes

Enable email receiving (POP3)
yes

Outgoing (SMTP) mail server. Also used as incoming (POP) mail server if one is not specified. This server must be accessible from the service-now.com domain. SMTP requires port 25. POP requires port 110.
smtp.gmail.com


User email (eg. helpdesk@company.com) that is used to login to the SMTP server optionally. Select the "Authenticate with the SMTP server using the user name and password properties" checkbox to require SMTP authentication. The name part of this email e.g. "helpdesk" in "helpdesk@company.com" is used to log into the POP3 server.
email@mycompany.com (this is not the actual email address, whats important is that it is not an @google or @gmail)

Outgoing (SMTP) mail server password. Also used as incoming (POP) mail server password if one is not specified.
password

Authenticate with the SMTP server using the user name and password properties
Yes (i have tried this with yes and no)

I added the property glide.smtp.port to sys_properties.list and set the value to 587 which is the port number google says to use and is the port number i have found works for other programs.

Anyone have any ideas about what else i can try? maybe where the error messages for connection are so i can see the problem?

Thanks

[#2]

Which part isn't working? Inbound email (collected via POP3) or Outbound email (sent via SMTP)?

(There is a property, 'glide.smtp.debug', which you can set "true" to increase debugging output of outbound connection attempts. I think it gets written to the server log.)

[john_roberts]

Here's the additional properties I needed to set to use gApps domain.
glide.smtp.tls = true
glide.smtp.port = 587
glide.pop3.secure = true

[afdafd]

John

Thanks for the info
I set these properties per your post
glide.smtp.tls = true
glide.smtp.port = 587
glide.pop3.secure = true

and it is still not working. I retyped the userid and password (and tested the email and password) and that didnt take either.

to James, question, inbound is not working. I dont know about outbound since i cant get it to create a ticket to respond to me on the correct email address. I tried adding the logging and i couldnt find anything in the server log (or any other log) for it

Adrienne

[#5]

Have you enabled POP on your Gmail account? It seems to be a separate, non-automatic, step:

http://mail.google.com/support/bin/answer.py?answer=13273