Error : Multiple dependent relation items

[Nilanjan1]

Dear All, 

Hope you all are keeping well. 

I have a query with regards to discovery. When the device is discovered, I am able to classify but I am not able to identify the device with the CMDB CI name. However when I check the discovery log, I get the following error. 

Identification Engine errors: See [code]<a href="/nav_to.do?uri=/$identificationLogs%3Fcontext_
id%3D10e7cf9cdb5ddc14acd1a895ca96197e" target="_blank"><u>Identification Logs</u></a>[/code]. 

The proposed solution defined:
In case the discovered CI is included CI (such as Tomcat WAR) check if there are multiple records with name 'Contains::Contained by' in cmdb_rel_type table.
Found multiple dependent relation items [{"parent":2,"child":0,"type":"Contains::Contained by"}] and [{"parent":1,"child":0,"type":"Contains::Contained by"}] in payload

https://hi.service-now.com/kb_view.do?sysparm_article=KB0723083

Now when I check in the relationship table I get the duplicate relationship type, 
but I am not able to understand which one to delete.Attached 
screenshot for your reference. 

Can soneone assist urgently. 

[Ashutosh Munot1 · Accepted solution]

HI

Delete all and let it rebuild using discovery.

Thanks,
Ashutosh

[Nilanjan1]

Hello Ashutosh, 

Thank you so much for your response. it seems even though I delete the relationship and try rediscover the error is back again. Is there any other way that you have seen it working ?

https://hi.service-now.com/kb_view.do?sysparm_article=KB0723083

https://hi.service-now.com/kb_view.do?sysparm_article=KB0715696 

Regards

Nilanjan  

[Ashutosh Munot1]

HI,

Have you check identifiers in your system? 

Which class is causing this issue?

Thanks,
Ashutosh

[Nilanjan1]

Yes the identifiers are correct as the other devices in the LINUX class are working fine it is only 3 to be precise that is showing issues.

Regards

Nilanjan