Event & Alert Rules for Cloud Events

John Shores1
ServiceNow Employee
ServiceNow Employee

‎01-25-2019 05:30 PM

Does anyone know if it's possible to create event and alert rules for events logged to sn_cmp_cloud_event?  I'm truly puzzled as to why these events don't come into em_event so we can act upon them the same way we do events from other external systems.  Am I missing something?

Thanks!

John

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vNick
ServiceNow Employee
ServiceNow Employee

‎01-26-2019 03:07 PM

Hi John

It will depend on how you setup the push or pull to ServiceNow from the respective cloud provider.  Some of the cloud management event setups are for state change events, which is why they go to a different table because they're meant for cloud resource updates to the CMDB.  There are methods for getting Azure or AWS events as a source for event management if that's what you're trying to achieve and then they'll come into em_event where event rules and alert rules can be applied.

 

https://docs.servicenow.com/bundle/london-it-operations-management/page/product/event-management/tas...