what are Principle CI classes in CMDB ?
Is it mandatory to configure Principle CI classes in CMDB ? Do we need to identify Principal CI classes as best practice ?
Forum Posts
Cisco IP Phone Discovery on Washington DC
Hi all,We do not currently have any of these devices discovered within our CMDB and I was wondering if anyone could offer me some guidance on how we can pull these in? Is it just that we are not scanning a network range we should or is there some s...
Simulation error-Simulator: Create Pattern Identification section for JBoss WildFly Part 1
Hi can some assist me with this? Getting this error when I am setting up the identification path
Resolved! Discovery of local certificates on a specific folder
Hi,I'm running a discovery process for certificates.I read this article: https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/discovery/concept/run-cert-discovery.html#run-cert-inventory-mgmt-import My goal is to discov...
Agent client collector -- Server Decommissioned
Hi Team,We have rolled out multiple agents to different Linux and Windows servers. However few of those servers have been decommissioned later on and subsequently 'status' of agents installed on those servers are showing as 'Down' within ServiceNow '...
MSSQL Hybrid Benefits and Software Discovery
In measuring Microsoft compliance for SQL and Windows Servers, we need to be able to see where “Hybrid Benefits” is selected for devices. Can ServiceNow discovery be configured to pull that information?
AWS Cloud discovery - Account validation issue
Hi all, I met an issue when trying to validate AWS service Account (sub account), the issue as below:I suppose that this maybe network/firewall issue, then I also tried to execute the command in ECC Queue, look like it work fine, see below:could you ...
How to Discover IPv6 Devices in ServiceNow
Hi Community,I would like to discover ipv6 devices and bring them into my instance. Has anyone implemented ipv6 ?? If you have please provide me some steps on how to achieve this.ThanksDileep
Windows Server without Serial number on Serial number table
I want to create a report for the list of windows servers which do not have serial numbers mapped on cmdb_serial number tablecan anyone suggest how can i create a report or a fix script ?
ACC Agents - custom plugin - certificate issue (new release)
With new ACC Framework release 3.5.3 there is "Any custom certificates now need to be part of a truststore"ServiceNow, basically at one point, disabled whole ACC Custom Plugin functionality, becase all plugins have to be installed in OS truststore.We...
ACC AGENT INSTALLATION ERROR: There's a problem with this Windows Installer package.
Hi, I have an installation error for ACC Agent, basically the same as it is described KB0994499 - Agent Client Collector Installation fails with "There's a problem with this Windows Installer package. A script required for this install to complete co...
Help in Converting Hermes Kafka flow trigger into Script consumer
Hi All, We have implemented Hermes kafka topics integration using Flow triggers and Subflows using Flow designers. Now we are moving all the integrations of Hermes kafka based on Flow triggers to Kafka Script consumers , can anyone here help me in co...
Service Mapping - Multiple Entry Points for an application service
In what cases it's recommended to have multiple entry points for a business application? Any advantages or disadvantages of defining multiple entry points? Thanks in advance for your feedback.
How to discovery Brocade Fibre Channel Switches?
How do you guys handle this?Looks like with the acquisition from Broadcom the SMI Agent is discontinued and SNMP Discovery is all targeted to IP Switches.
Resolved! Location specifications used in Discovery
Location can be set in the Discovery Schedule.When Discovery is executed on a Discovery Schedule with Location set,Location is set for newly registered and updated CIs.Is it a specification of OOTB that Location is set to this CI?Also, is the value o...
