Hi, I'm very new to the community and to Service Now Event Management. I'm building a Ruby script that will post events to my Service Now Event Management instance. So far I am successfully, at least it appears so, events. The Events show up in my instance however none of the fields that I am passing through as the POST data are not getting populated in to the event. The JSON response I receive on making the call does not include any errors.
Here is an example of the event (hardcoded currently) in ruby:
snow_event = {
record: [
{
source: 'dev-monitor',
ci_type: 'cmdb_ci_apache_web_server',
resource: 'disk',
node: 'server01',
metric_name: 'Free Disk Space',
type: 'disk_check',
severity: '2',
description: 'DISK WARNING - free space: /var 8%'
}
]
}
Once the event is created in Service Now none of these fields are populated. FYI I am using the httparty GEM to make the REST call.
This is what the event looks like in the Service Now interface:
This is an example of the response from the call:
"result": {
"resolution_state": "New",
"processing_sn_node": "",
"description": "",
"source": "",
"sys_updated_on": "2017-05-24 09:00:05",
"type": "",
"ci_identifier": "",
"sys_id": "ede3b6e3db36f600f33471910f96192f",
"sys_updated_by": "!!REMOVED!!",
"ci_type": "",
"metric_name": "",
"processing_notes": "",
"sys_created_on": "2017-05-24 09:00:05",
"sys_domain": {
"link": "https://!!REMOVED!!.service-now.com/api/now/table/sys_user_group/global",
"value": "global"
},
"state": "Ready",
"message_key": "",
"sys_created_by": "!!REMOVED!!",
"time_of_event": "2017-05-24 09:00:05",
"severity": "",
"error_msg": "",
"cmdb_ci": "",
"resource": "",
"sys_mod_count": "0",
"classification": "0",
"sys_tags": "",
"bucket": "85",
"node": "",
"processed": "",
"additional_info": "",
"processing_duration": "",
"event_class": ""
}
}
Any help in getting past this would be much appreciated.
