Event Rule is not creating alerts

PavanBV
Giga Guru

‎07-02-2024 03:55 AM

Hi,

 

I have an requirement where if i receive an event for the first time, i need to create an Alert and if the same event comes again in the next 30 minutes, i should not create an Alert, rather update the existing one. 

 

I should create a new Alert for the same event only if it comes again after 30 minutes. I am trying to build an event rule with below configurations, but this fails even when i get the event for the first time? Does anyone have an idea what am i doing wrong here?
Event Rule

PavanBV_0-1719917564330.png

Events: ( we can see alerts are not getting generated even for the first time i get an event)

PavanBV_1-1719917706013.png

 

 

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Pratiksha
Mega Sage
Mega Sage

‎07-02-2024 04:23 AM

Possibility is the alert rule is not getting trigged. Share the event. share the alert rule you created. We can check on that. The second point when you do not want to create a new alert for similar event, i think they should be grouped in primary and secondary alerts. 

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PavanBV
Giga Guru
In response to Pratiksha

‎07-02-2024 05:25 AM

Hi @Pratiksha   - i can see that the event rule which i created is getting applied. Which should ideally generate the alert. But looks like there is some issue with the threshold configuration which i am not able to figure out.

 

Processing notes of a sample event
Custom script 'PostTransformScriptHandler' called successfully for event
Event rule applied: AiOPS EM Use Cases Event Rule

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