Telecom Equipment Discovery
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07-01-2024 06:21 PM
Hello my fellow ServiceNow Enthusiasts,
Would just like to check with you guys if ServiceNow can discover Telecom Equipment using Discovery.
Thanks,
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07-02-2024 01:37 AM
Yes, you should be able to discover them. Things to check : On which protocol the devices respond. For example if a given device works on SNMP then you create custom prob or patterns to get the information. OOB you may not have all the classes present. So you need to find out where it matches the most and create a custom class by extending the matching on.
I hope it helps.
Regards,
Pratiksha
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07-02-2024 02:02 AM
Hi @lopchris27 yes Most likely those telecom devices can be discovered via SNMP. for more check below links
https://www.servicenow.com/community/itom-forum/telecom-device-discovery/m-p/969312