Firing a notification using a background script.

[Emily7]

Hi SN developers!

I am trying to fire a notification when a priority 1 incident occurs. Here is the screen shots.

It works correctly when I create a new priority 1 incident or update the incident priority using "Update" button.

However, when I create a backgroud script and update the priority to 1 but the notification doesn't fire. Is there any advice? Thank you in advance.

[Ankur Bawiskar]

Hi,

since your script has setWorkflow(false) it is stopping email from being sent;

can you try to remove that and check once

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur