Hi, I'm implementing Service Mapping of services which are hosted on AWS cloud, so is there any specific pre-requisites for this kind of Service Mapping? I looked through the ServiceNow doc there is an article regarding Service Mapping of cloud servi...
Hello Everyone,I'm running a discovery schedule which is bringing certificates data. But the 'description' and 'comments' fields are bringing Null value and some data after alternate discovery. I want to stop this behavior and want discovery to stop ...
Team,We are doing service Mapping for some of applications. Its entry point-based ServiceMapping. We observed that sometimes when there is LB-Web-DB connections, it shows LB to Web Server Communication automatically (As web server is part of LB pool)...
We're setting up certificate discovery and have had no issues with our external CA however we're wondering how do we load in our SSO certificates that are stored in Azure? Many applications have their own certificates that have expiry dates and are ...
Hi All, I am working on the Priority Change of the Incident:1- When the Description Contains CPU and the Threshold ranges from 85% - 95% the priority of Incident should be "P3"2- When the Description Contains CPU and the Threshold ranges above 95% ...
Traffic based Service mapping not enabling 1. Installed the Plugin "Service mapping"2. Enabled the following propertiessa.traffic_based_discovery.activesa_ml.connection_suggestions.activeglide.discovery.enable_adme 3. We ran the discovery on the Appl...
We have been asked to make sure that what we have in CMDB for our Virtual IP addresses used for a clustered Microsoft SQL server matches what has been entered into the monitoring tool. Current it is coming through with nameSQL IP Address 1 (name of ...
I need to find a way for the incident to be updated with new information (description & severity) based on the alerts which are coming in to event management. I have tried to add additional Alert Management rules which would update the incident but...
Hello I am doing a personal learning project. I am trying use salesforce as the Identity Provider and Servicenow as the service provider. In Servicenow - SSO - Identity Providers, I entered the salesforce identity UR https://****.my.salesforce.com...
Looking for the possible test cases that can be created for ITOM (Discovery and CMP) with ATF. Any help would be highly Appreciated!!
Hi, On scheduled basis we are getting this CMDB Task, and it is getting assigned to System Admin I want to know, how can I change it to me? Note:1. I did try to change it in 'Dependent CI Deletion Policy'. but it is still going to System Admin2. We...
As reopen count of incidents are increasing again and again and i need to create a problem ticket for every 30 reopen incident, that is the reopen count reaches 30 it create one problem ticket. When the same event comes again then the new event creat...
Does anyone have document how to fix heart beat failure issue in mid server
Hi,I have created an event rule in which fetch the value from the resource field of event using regex and give the name, that name is visible in event rule in additional information field of Transform and compose but not in the alert form , What shou...
Hi All Kindly let me know , how to check How many licenses are consumed in my instance from HI support portal, I got to know one of my team member was able to check from HI support portal . He left company and his number is not working.
