Hi Team, Since one week, discovery scheduled jobs have been running very slow, earlier it took 6-7 hours to complete but now it not completing in 20 hours and getting cancelled due to the max time defined. There have been no changes to the instance s...
We currently use an SSH private key Credential to discover Linux Servers. The issue I keep seeing is there are Linux Servers that are not coming in through discovery. I checked with our Unix team and the credential is on the servers we are trying to ...
Hello, Getting issue while discovery is happening for 'Oracle Instance'.There are some Oracle Instance type Container Data Base(CDB) The attribute is set to 'unknown. As this step is failed the step is not able to execute(Next step is -PDB discovery-...
Hi All,Went from the servicenow docs but not much clear. Wanted to understand what exactly the below property do once we enable as a part of CMDB 360 multisource activation. and what non-CMDB classes it is referring here in the property and can multi...
How to discovery storage switch discovery? we added OOID SNMP classification for Storage switch but it is toggling both classes (IP switch and storage switch) Which method to use for storage switch discovery ?
We are experiencing an issue where assets are not being created due to two conflicting model categories. We have a manually created model category called "IP Camera" with the asset class "alm_hardware".During the Utah upgrade in September 2023, a new...
I have enabled Kuberenetes discovery and it is creating the all the resources on daily ,but if any resources like pods or namespaces discovered and created today in Servicenow and same resources removed Kubernetes end due to some changes ,now resourc...
when im executing a discovery schedular , I could see sometimes randomly out of 20 switches some 1/2/3 switches getting stuck at shazzam only which are not moving forward for the further probes and sensors. I tried restarting the mid servers and redi...
Hi, I need to delete duplicates of cmdb_ci_computer. It is having large number of records. But The difficult part is I don't know the unique column to identify. Because the name of the CI having many serial numbers, IP address etc...As the name also ...
IntroductionSo I was working on a new, supposedly simple challenge: Grab Lenovo Warranty Information to update the CMDB warranty expiration. Unfortunately Lenovo doesn't provide a web service API, so I had to use a workaround via Powershell.Now I was...
I cannot find exact documentation on what Alert Services table em_map_alert_to_service is supposed to be used for. I see it is empty. We need to report on which services were impacted the most from alerts over the last xyz days and I am not seeing an...
Resolving Discovery Schedule Stuck in Active State: A Case StudyOur organization faced a critical issue where 2 of our Discovery schedules were getting stuck in an active state for prolonged periods. This situation impacted our ability to efficiently...
Hi community, I have an issue where every time an IBM Lpar instance changes frames, then discovery runs on the HMC server, a new CI is created for the IBM Lpar instance. The IRE for virtual machine instance looks at Object id. Object id is derived fr...
Hi Community,We have started playing with Agent Client Collector for Visibility (ACC-V) to bring in endpoint information into ServiceNow and CMDB. The discovery is pretty smooth and brings in all the information that we need, except for the patch lev...
Hi, I found this very good (and recent) article about SG-Tanium Connectorhttps://www.servicenow.com/community/cmdb-articles/tanium-service-graph-connector/ta-p/2754467 The article mentions:Note: The SG-Tanium Usage Import job runs Monthly and the SG...
