Hi, I tried to create an discovery pattern for a network device. I read in a display value of the firmware_manufacturer via SNMP Query. With this name I will set a reference to core_company in CI. If I write the display value in the field via pattern...
Hello everyone, I’m currently going through ServiceNow documentation trying to figure out how event management alert aggregation functions and is indented to function. The problem I’m running into is a lot of the articles are very specific to individ...
Has anyone had issues with services on the service dashboard turning red when there are no open alerts for it? We have seen this several times but it always clears up before we can get on a call with support. So, I am wondering if anyone else has ha...
Hello Experts I have few concerns related to mapped services and their relationship and they are :It will be great help if anyone will answer this.Is there another mechanism which creates the relationships for the mapped app service? Does the paylo...
Hello all, ***DISCLAIMER*** I am truly willing to learn not just asking for a quick fix We implemented Discovery a few months back and brought CIs into our CMDB. However, in attempt to implement service mapping I found the following errors in the dis...
My Question is around the use is Traversal Rules in Tag-based Service Mapping. The maps we are building seem really flat. I have created one that related the DB to DB Clusters, but the other CIs in the map will not relate based on custom rules. Do yo...
Hi, I have Certificate Inventory and Management v3.0.6. installed, but we found this issue:- The certs are discovered on a specific port (let's say 4 certs).- The payload has the multiple Certificates with different Subject, Issuer, etc.- The Certifi...
We have created application : Service Graph Connector for Microsoft SCCMType : JDBCQuery : SELECT explorerfilename0 as filename, resourceid, lastusername0 as username, lastusedtime0 as lastusedtime, TimeStamp FROM v_GS_CCM_RECENTLY_USED_APPS where e...
I am working on a request to limit the number of CIs in the CMDB. Today, when discovery runs, it will discover (for example) an IP Router CI, along with its Network Adapters. The request I received is to prevent instances of cmdb_ci_network_adapter f...
Do the IP Addresses for our instances change when our instnaces are moved across data centers?
How to stop some of Cloud (Azure,AWS, Oracle) patterns not to get triggered ,We dont want to set them inactive , any other way to stop them from triggering .Example Oracle Cloud OCI patterns(Oracle OCI - Image) not to get triggered , RegardsGurmeet
Dear All, We know there is small amount of custom tables on ServiceNow included on ITSM license, after that limit you need a extra license (Now Platform?). But when we think on CMDB and our custom CI types we realize that perhaps need to create many...
In our organization, we have just turned on Discovery against printers. I have been able to find most of the printers running discoveries schedules except a few of them. For some reason, the CMDB CI field is getting: (empty) and the Current activity ...
While end-user device monitoring can create events and alerts based on certain triggers, should alerts be used for identifying and resolving an end-user device specific issue (which does not impact any other users/devices)? Why or why not?
We are analyzing the configuration of the ITOM environment for discovery in the public cloud (AWS). Ultimately, we are in the process of configuring it through AWS System Manager (SSM), but there are many corporate security issues such as Accoun/Role...
