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MID server integration with Azure key Vault

Hi, We have a requirement to integrate with Azure Key Vault as external cred store with the MID server for discovery. Need reference or guidance around the jar file needed for this if anyone can help with some sample or if you have done it in your en...

DagarB by Tera Contributor
  • 795 Views
  • 3 replies
  • 0 helpfuls

Correct class for Network Cleanpipe

Hi Guys I need some help/advice on what the correct class would be for a Network cleanpipe. We have about 10 records that were created manually about 6 years ago on the IP Network class. ThanksMarvin

Marvin5 by Tera Expert
  • 212 Views
  • 1 replies
  • 0 helpfuls

Adding to dropdown in debrief

Hello, My team and I are trying to add selections and fields to the debrief section of a case. Where would I do this? I do not see a debrief view in the form layout and designer. Any help is appreciated! I attached a screenshot of the area I want to ...

jtorreskmbs by Tera Contributor
  • 252 Views
  • 1 replies
  • 0 helpfuls

Event Management Zabbix Connector Instance

Hi Guys I'm working with our Inf team to connect Zabbix using the EM connector instance.  Following the below docs, I've created a basic auth credential and added the details to the connector (IP host provided by Inf team etc). They have configured Z...

Marvin5 by Tera Expert
  • 1463 Views
  • 4 replies
  • 0 helpfuls

Resolved! Fresh Install MID Server

Hello everyone, I would like to Our instance currently has one MID Server that cannot auto-upgrade whenever a new security patching or upgrade is applied. ServiceNow Hi Support has suggested a fresh install for that MID Server. The MID Server is just...

Certificate Discovery for IIS Certificates

My company recently implemented the certificate management module. While we are getting certificate information, we are missing some of the certs. Case being with IIS.  We have a web server that has 3 websites on it. Example: Server A has 1 IP Addres...

Community Alums by Community Alums  
  • 340 Views
  • 1 replies
  • 0 helpfuls

How can I control the order in which patterns run?

When running Cloud Discovery, is there a way to specify the order in which patterns execute?  let's say I want the AWS Network pattern to run first, then the database pattern, then some other pattern, etc....how do I do it?  From what I can tell, rig...

Credentials Issues in Discovery

We are working on SAM Professional implementation and Oracle db is part of scope... However, in ABC Company  , ServiceNow discovery is not configured and has a pattern failure error due to invalid credentials.. So, the client has two questions : 1) T...

Tausif by Tera Expert
  • 475 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to trigger Sub flow (Flow designer) using business rules

I am trying to create a business to trigger Sub flow for an closed alert,  I copied the flow designer code snippet and pasted in the business rules but I am not getting what are the values to be given for the below following.  Thanks in advance. 

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Madhan27 by Mega Guru
  • 5292 Views
  • 5 replies
  • 1 helpfuls

Oracle Cloud Discovery - Database is not getting discovered

Hi All, We have OCI Cloud discovery up and running in our environment, We have few Database migrated into OCI recently and the data center in which its hosted is actively getting discovered by ServiceNow. But these new DBs are not getting discovered....

Suvetha S by Tera Contributor
  • 635 Views
  • 3 replies
  • 2 helpfuls

Resolved! Linux Server Pattern ended in Identification Engine Error

Hi All, I'm trying to discover Linux server and Discovery completed in Classified phase. Linux pattern ended in Error and below is the error i see in logs. Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed:...

Suvetha S by Tera Contributor
  • 784 Views
  • 6 replies
  • 2 helpfuls

Resolved! I want to get the BIOS information of ESXi.

Discovery via vCenter with OOTB,Is the BIOS information of the ESXi server retrieved?Looking at the product documentation, it appears that BIOS information cannot be obtained.Thank you in advance.

kuroiwa by Tera Contributor
  • 996 Views
  • 4 replies
  • 7 helpfuls

MID Server usage

Hello,We have a single MID server that was previously being used for LDAP (we've moved to SCIM). I am trying to determine if the MID has any other active functions.  It is configured for the "ALL" role. Is there a good way to tell if this MID is doin...

TimM-KS by Kilo Contributor
  • 372 Views
  • 1 replies
  • 1 helpfuls