Get SolarWinds Orion Alerts into ServiceNow

[Karim-hashish]

what is the best way to get SolarWinds Orion Alerts into ServiceNow EM tables. 

The OOB connector fetch the events not the Alerts.

[Danish Bhairag2]

Hi @Karim-hashish ,

As per my understanding there should be an event rule in place if not then needs to be created which will generate an alert using the event rule which in turn generates Incidents using alert rule.

Mark my answer helpful & accepted if it helps you resolve your query.

Thanks,

Danish

[Karim-hashish]

@Danish Bhairag2  Event rules are already in place on SolarWinds side and they are too many, managing event rules on SN side is too complex to do and maintain, I need to get alerts directly not events.

hope it makes my scenario more clear.

[Rahul Priyadars]

Hi Karim

Service Now Event Management layer is MoM layer (Managers of Managers) where conceptually Many monitoring tool will send events and then it will be processed into Alerts, Alerts will be correlated and then INC will be spinned.

Monitoring Tool-->Events--->Alert -----> Incident.

If you do not want to go thru this way then you can use a P2P Integration where SW Alerts will be directly creating Incident. Its done using SW Application which Sits on Service Now Instance.

https://support.solarwinds.com/SuccessCenter/s/article/How-to-Integrate-ServiceNow-with-the-Orion-Pl...

https://store.servicenow.com/sn_appstore_store.do#!/store/application/28d51d460f129a006d9cb17ce1050e...

Regards

RP

[Karim-hashish]

Thanks @Rahul Priyadars  for your answer.

Basically we need to get Orion Alerts into SNOW Event table. Do you think modifying the OOB connector would be easy and helpful in our case.