Get SolarWinds Orion Alerts into ServiceNow

[Karim-hashish]

what is the best way to get SolarWinds Orion Alerts into ServiceNow EM tables. 

The OOB connector fetch the events not the Alerts.

[Rahul Priyadars · Accepted solution]

Technically we can do any customization we want but i still feel if you requirement is of --I need to get alerts directly

Do a P2P integration where SW alerts will be Created and Incident is Spinned.

In My View Do Not Customize OOTB connector as you are not following the simple EM Process  

If possible use REST API and directly POST data into em_alert table of Service Now.

Regards

RP

[Karim-hashish]

@Rahul PriyadarsTotally Agree, the REST API Push method seems to be the most appropriate solution within my context. will check that with SolarWinds Team.

[Fr_d_ric Dhuez]

Hello,

We have exactly the same requirement...do you have some news about using the Solarwinds REST API to push the events directly into the em table?

Br,

Fred

[AlekhyaD2093158]

Hi,

Incidents are not getting resolved even after Solarwinds alerts are closed. Can you please help me where to find this configuration in ServiceNow and what has been broken ?